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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
85%
Recommend This Property

Overall Experience

4.2

based on 441 reviews
85%
Recommend This Property

Ratings Breakdown

441reviews

  • 5 Stars
    244
  • 4 Stars
    111
  • 3 Stars
    43
  • 2 Stars
    26
  • 1 Stars
    17

Unexpected Hotel Experience

By

November 21, 2017

Upon our arrival we were informed that we would not get the double room we booked a month in advance due to a large group that was using the hotel for the weekend. Unbeknownst to us, there was a Hassidic Jewish Weekend at the hotel. After complaining about the lack of warning about the room's unavailability, we were given two rooms adjacent to each other on a floor with no children. This saved the day, but the presence of the group in the hotel was a constant annoyance. The children ran all over the lobby and hallways all hours of the day and night it seemed. The parents seemed to be oblivious to the behavior of their children in a public space. My wife and daughter and I were horrified. We could not believe the hotel staff allowed the children to walk on planter walls and litter food everywhere. There was no adult supervision anywhere.
We would have to think twice before ever staying at this hotel again.
Sorry, but it was not a great experience.

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