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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.5

based on 770 reviews
93%
Recommend This Property

Ratings Breakdown

770reviews

  • 5 Stars
    541
  • 4 Stars
    140
  • 3 Stars
    47
  • 2 Stars
    27
  • 1 Stars
    15

Excellent staff and great location!

By

July 18, 2017

Staff is wonderful. Attended a covert at Irving Plaza and stayed on the return trip. Perfect location.

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Enjoyable

By

July 17, 2017

Short stay but we were pleasantly surprised, will go back

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Clean and comfortable

By

July 17, 2017

club

Very nice and clean, with great customer service, very calm and peaceful

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Remember to bring with you spring water

By

July 11, 2017

they only gave you the option to BUY medium spring water bottles for the cost of $4 a bottle, they didn't give you any water bottle even for your coffee.

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Excellent service this time as well!

By

July 10, 2017

club

I absolutely enjoy staying in this hotel when I am in the NY area. The hotel offers a great deal of amenities, I had an amazing night sleep as the bed and pillows were extremely comfortable, and the breakfast was excellent. I definitely recommend the hotel to folks who visit NY.

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Stay

By

July 08, 2017

platinumelite

Great hotel and service desk clerk was very helpful and friendly.

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Great Place to Stay

By

July 07, 2017

Great Place to Stay. I will come back again. Hotel Staff is very friendly and helpful.

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Enjoy the stay

By

July 06, 2017

club

Had a great time staying at this hotel with family.
Nice breakfast, great staff. Room condition is okay but clean.
Will come back once we are in this area.

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Pillows should be firmer

By

July 06, 2017

platinumelite

The pillows should be a lot firmer..too soft to sleep on.

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Terrible service and overpriced food

By

July 06, 2017

club

There are no words to describe this terrible service, value and overall bad experience of my visit during a very stressful time in my life.

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Best Pillows Ever!!!

By

July 06, 2017

I stayed in room 260 the best Pillows Ever!!!
Can management please get me the exact info so I can purchase the exact same pillows?

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Not as expected

By

July 05, 2017

This is one of the few I do not like from Crown Plaza selection. General experience was bad. Staff were not welcoming and seems not willing to help. Had some issues on rates and they did not have the knowledge. The room service was also slow and incomplete for my stay.

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