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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
94%
Recommend This Property

Overall Experience

4.7

based on 1154 reviews
94%
Recommend This Property

Ratings Breakdown

1154reviews

  • 5 Stars
    892
  • 4 Stars
    211
  • 3 Stars
    36
  • 2 Stars
    7
  • 1 Stars
    8

Komfortables Bett und großartiger Service

By

June 27, 2017

Die Klimaanlage sollte auf Geruch überprüft werden. Von dem aber abgesehen ... ich komme wieder und kann das Haus nur empfehlen..

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不错的酒店

By

June 27, 2017

club

酒店设施一流,服务到位,酒店适合亲子出游。有一个小的室外儿童乐园,一个室内儿童乐园。非标游泳池,健身房不大。自助餐厅的早餐和晚餐都挺好。

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快適な滞在

By

June 27, 2017

湖畔に位置しており展望がいい。天気のいい日は朝食を取りながらいい景色が望める。ロビーも広く豪華。朝食も種類が多くとってもおいしい。

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Proffesional staff

By

June 26, 2017

club

The staff was very proffesional and knowledgeeable, always providing support and guidance.
The room was very clean and it made me feel home though very far from home.

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Sehr gutes Hotel

By

June 26, 2017

Das Hotel ist absolut zu empfehlen.
Die Freundlichkeit des Personals und deren Bemühungen dem Gast den Aufenthalt so angenehm wie möglich zu gestalten, runden den positiven EIndruck des Aufenthaltes ab. See you again.

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Top Adresse

By

June 26, 2017

club

Hervorragendes Business Hotel; Sehr gutes Frühstück

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适合亲子的酒店

By

June 26, 2017

带父母和宝宝一起住的,订了两间房间,由于是公司的商悦会积分卡订的房,入住时,前天员工找不到预定,还规定一定要卡本人入住,这让我们很困扰,当时电话确认了很久,最终IHG中心说没有问题,身份证号码也提前录入。这个事情有点小小的不快,不过事后另一位前台同事帮忙升级了房间,并安排了连通房,这个真是小小的惊喜,宝宝两个房间跑来跑去非常方便。酒店很漂亮,设施很多,地理位置没得挑,已经推荐给了朋友和同事。

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适合亲子游的酒店

By

June 26, 2017

带父母和宝宝一起住的,订了两间房间,由于是公司的商悦会积分卡订的房,入住时,前天员工找不到预定,还规定一定要卡本人入住,这让我们很困扰,当时电话确认了很久,最终IHG中心说没有问题,身份证号码也提前录入。这个事情有点小小的不快,不过事后另一位前台同事帮忙升级了房间,并安排了连通房,这个真是小小的惊喜,宝宝两个房间跑来跑去非常方便。酒店很漂亮,设施很多,地理位置没得挑,已经推荐给了朋友和同事。

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员工服务令人印象深刻

By

June 23, 2017

我于21日晚入住中茵皇冠假日酒店,员工的服务令我印象深刻。

1.由于本人疏忽,忘记带身份证件,当日值班经理,给予了我充分支持和指引帮助我就近在派出所办理了临时入住的证明,顺利入住,并给予同行的父母和幼儿提供了及时和充分的关爱及帮助。

2.我父母附近观光,保安罗序勇先是提出帮忙叫出租车,在明白我父母想搭乘公共交通后,就乘车路线等问题给予了耐心的回复,还特别写了一张纸条供老人家查看。多次给予了耐心的帮助。

3.在酒店中午装修影响家人休息后,第一时间提供了水果表示了慰问。

希望酒店管理人员就当日值班经理特别是保安罗序勇给予奖励,这样一线员工的服务质量令人赞叹,可以称得上是其他人的标杆。如果还有机会去苏州,我一定会毫不犹豫再次选择贵酒店。

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性价比不高

By

June 23, 2017

大堂装修,极其脏乱差,预定时并无人主动告知。中间好像试音响,也无人告知。客房较旧,打扰房间的人员也没有秩序。游泳池维修无法使用,仍无人提前告知。很不如意。

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酒店体验一流

By

June 22, 2017

club

酒店离火车站非常便捷,时间短。酒店设施保养非常好,和2年前来没有区别。湖畔景色非常怡人,游泳池也很大。下次度假还会来住。

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服务礼貌热情,不失专业水准

By

June 20, 2017

platinumelite

酒店员工服务热情体贴,客服服务响应速度快,酒店适合亲子,亲子活动中心很好,行政酒廊员工对宝宝友善热情,客房入住舒适,酒店位置很好景色很不错。

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