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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 814 reviews
86%
Recommend This Property

Ratings Breakdown

814reviews

  • 5 Stars
    442
  • 4 Stars
    204
  • 3 Stars
    81
  • 2 Stars
    50
  • 1 Stars
    37

Excited

By

July 19, 2017

club

I have a business at Syracuse. And second year in a row staying at Crown Plaza. I satisfied with everything,except some cleaning situation. But in survey I mentioned about it. Hope for the next time everything will be great again. Thank you

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Friendly staff and good rooms

By

July 17, 2017

club

Overall the experience along with comfort were good, however the A/C was not working properly which during the summer in Upstate NY means something.

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great stay

By

July 17, 2017

The Hotel was a great place to stay very close to the oncenter . The staff was very nice and helpful also .

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Comfortable Hotel in Downtown

By

July 15, 2017

Room was very comfortable. Breakfast was excellent, but they did not have the continental breakfast. The bar is set up like someone;s living room - it was a great place to relax, get some work done, have a drink and get a burger for dinner. I would stay here again.

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Great people make the difference.

By

July 15, 2017

club

Had to change rooms on checking in due to A/C did not work, handled very efficently by staff. Engineering was prompt and front desk did very well in moving us to new room. I am a disabled veteran and have a service dog and to be honest some of the hotels put us in shabby rooms. But the Crown Plaza, apet feiendly hotel put us in a nice room,pleasantly surprised.

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Awesomeness

By

July 11, 2017

You have great service and wonder rooms. The price is well adequate.

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Clean, comfortable, affordable stay

By

July 10, 2017

club

Well appropriated, clean, updated rooms on quiet floors with efficient polite service from the staff.

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Номера

By

July 09, 2017

club

Комфортные номера. Не большие,но уютные и удобные. Красивый вид на город.

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Pleasant stay

By

July 08, 2017

Everything was clean and staff was great. Great hotel if staying in Syracuse

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Great stay

By

July 08, 2017

Really enjoyed the bar hotel and staff were very friendly, rooms were spacious

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Great Location and Value

By

July 07, 2017

club

Crowne Plaza is a fairly easy walk from the Dome and close to Destiny USA. Parking is also pretty hassle free with the attached parking garage. Probably the best combination of location and value in Syracuse.

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Elevators

By

July 07, 2017

club

Elevator system in hotel is not desirable and rather confusing.

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