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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 818 reviews
86%
Recommend This Property

Ratings Breakdown

818reviews

  • 5 Stars
    444
  • 4 Stars
    206
  • 3 Stars
    81
  • 2 Stars
    50
  • 1 Stars
    37

A stay at the Syracuse "Round Hotel"

By

July 25, 2017

club

While my stay lasted only four days, it was a very busy time and returning to a clean, comfortable room made my stay in Syracuse even more enjoyable. Your new elevator control system was very intriguing, but most efficient. Elevator waits were absolutely minimum in spite of what appeared to be a full hotel. When addressed, all hotel personnel were exceptionally friendly. House keeping staff smiled, but said little. Completely understood since it appeared that few knew very much English. That's not a criticism. However, asking for replacement of coffee in my room most likely fell, not on deaf ears, but on ears not understanding my request. That certainly would not stand in the way of my repeat visit to your facility. While the Crowne is certainly a very nice hotel, I think your bar prices in the Library bar are more in line with New York City than Syracuse.

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Good location, comfortable beds and good service.

By

July 25, 2017

club

Location was very convenient to event. The bed was very comfortable(pillows, mattress and blankets). Front desk staff were very friendly and helpful. The computer elevators are great. Very quick! Just have to remember to press your floor before you get on the elevator! Best system I have ever seen!

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Not for light sleepers

By

July 24, 2017

platinumelite

This hotel looks nice but walls are thin and noise from other rooms is easily heard. The room next to me I could actually clearly hear their conversations.

Also the doors have a huge gap at the bottom making it very noisy from the hallways.

Then I was charged $23 more for my 2nd night with no explaination.

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regular traveler

By

July 24, 2017

I've used this property for more than 4 years and have always made it my first choice when in the syracuse area. Lots has changed.

while still the BEST option for the price and area, there are some changes that make that a marginal best by this point. for instance, breakfast used to be included (with reward membership, i can't speak for without). Now its a $15 buffet breakfast, which is on quality level with a much lower branded hotel; or a plated option which will quickly exceed that price.

My last stay had a few issues, but at this time i would consider them isolated.

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Excited

By

July 19, 2017

club

I have a business at Syracuse. And second year in a row staying at Crown Plaza. I satisfied with everything,except some cleaning situation. But in survey I mentioned about it. Hope for the next time everything will be great again. Thank you

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Friendly staff and good rooms

By

July 17, 2017

club

Overall the experience along with comfort were good, however the A/C was not working properly which during the summer in Upstate NY means something.

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great stay

By

July 17, 2017

The Hotel was a great place to stay very close to the oncenter . The staff was very nice and helpful also .

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Comfortable Hotel in Downtown

By

July 15, 2017

Room was very comfortable. Breakfast was excellent, but they did not have the continental breakfast. The bar is set up like someone;s living room - it was a great place to relax, get some work done, have a drink and get a burger for dinner. I would stay here again.

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Great people make the difference.

By

July 15, 2017

club

Had to change rooms on checking in due to A/C did not work, handled very efficently by staff. Engineering was prompt and front desk did very well in moving us to new room. I am a disabled veteran and have a service dog and to be honest some of the hotels put us in shabby rooms. But the Crown Plaza, apet feiendly hotel put us in a nice room,pleasantly surprised.

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Awesomeness

By

July 11, 2017

You have great service and wonder rooms. The price is well adequate.

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Clean, comfortable, affordable stay

By

July 10, 2017

club

Well appropriated, clean, updated rooms on quiet floors with efficient polite service from the staff.

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Номера

By

July 09, 2017

club

Комфортные номера. Не большие,но уютные и удобные. Красивый вид на город.

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