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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 762 reviews
86%
Recommend This Property

Ratings Breakdown

762reviews

  • 5 Stars
    412
  • 4 Stars
    190
  • 3 Stars
    76
  • 2 Stars
    49
  • 1 Stars
    35

Comfortable bef and great service

By

May 23, 2017

club

The bed was very comfortable, received great service from the server Tamara she was great and so was the cook Mike who was very good and made sure my food was excellent.

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Excelent Location

By

May 19, 2017

Staff is very friendly and attentive to your needs

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Clean, comfortable and friendly

By

May 19, 2017

club

Clean comfortable and friendly. Nice resturant
Convenient location to Syracuse University

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Great stay at the Crowne Plaza Syracuse

By

May 17, 2017

club

We stay at the Crowne Plaza Syracuse every time we visit Syracuse! Conveniently located to campus and the Carrier Dome. This hotel never disappoints!

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Great service

By

May 09, 2017

The room was clean it would not let me put only two spots in the review! The staff was very helpful and considerate. I did not like the bed or the pillows but I can sleep anywhere. The towels were soft and big very nice.

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Crown Plaza

By

May 08, 2017

platinumelite

Was a very pleasant and fun stay. Romantic evening with my wife of 43 years and great visit with my son on his thirtieth birthday

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Poor restaurant experience

By

May 07, 2017

Staff and room nice. Not sure worth cost.very loud from the traffic on 81. Restaurant service very slow. Room was clean and internet was available for use. Room service was excellent.

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Comfortable bed and great service.

By

May 06, 2017

platinumelite

enjoyed my stay - great nights sleep - nice hotel - nice view of city - located close to business district and university

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meeting

By

May 06, 2017

platinumelite

very nice hotel easy to get to great staff nice bar / restaurant parking was very convenient excellent breakfast nice meeting rooms

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Crowns Plaza

By

May 06, 2017

club

Staff was very helpful. Location was perfect for my hospital visit.

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Below average rooms for the price; mediocre service

By

May 03, 2017

club

The room had peeling wallpaper with visible mold. Bathroom could have used a cleaning. Couldn't adjust room temp with thermostat.

Waiter in restaurant was poor. Took forever to get food and drinks - and they were always brought to the table by someone other than the waiter. Understandable if busy, but there couldn't have been more than 10-15 people in the entire place. Over an hour for an average burger, cold fries, and an overpriced bowl of Mac n Cheese.

Heading back to Syracuse again this week. Won't be staying here. Ever.

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Great place to stay

By

May 02, 2017

platinumelite

Relaxing and quiet in the heart of old town close to University and shopping

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