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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 717 reviews
86%
Recommend This Property

Ratings Breakdown

717reviews

  • 5 Stars
    382
  • 4 Stars
    183
  • 3 Stars
    74
  • 2 Stars
    46
  • 1 Stars
    32

Location. Location. Location.

By

2017 三月 24

club

Simple, modern well appointed room - with a wonderful shower. Close to Destiny USA and the Carrier Dome.

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Excellent accommodations and staff

By

2017 三月 22

club

5 out of 5 stars, staff was great and very eager to make sure the stay was awesome!! Thank you I will be back

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Convenient, clean and comfortable.

By

2017 三月 22

club

In for one night for a business meeting. From the free van pickup to the breakfast the next morning everything met or exceeded my expectations!

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Nice room comfortable bed and great service

By

2017 三月 22

Our room and king size bed was very comfortable. We could adjust the heat per our comfort, although the heater was a little loud. I loved the samples placed on our bed for feet, face and the aerosol lavender spray. It was a nice touch. The sleeping quarters were clean as well as the bathroom. The television did not work when we first turned it on, but with the front desk help, we did not have further problems.

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Parking!

By

2017 三月 21

I was not even parked 24 hrs and I was charged $15 I will never be staying at this hotel again for this reason

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Amazing Bed and Pillows

By

2017 三月 21

club

We were traveling for my son's college lacrosse tournament so we didn't have a lot of time for eating and relaxing other than sleeping but I have always enjoyed staying at the Crowne Plaza as thier beds are so comfortable. The pillows are also amazing. They are so good that i have called the hotels in an attempt to try to buy the same brand. The staff is always pleasent and helps us check in early when we are able. I can't say enough about the maid service. The house keeping manager there helped us retrieve a bag that had been left behind by my son. She helped us organize shipping to get the bag back to him in a timely and not too costly manner. The only problem that we had while there was at the bar. There was only one bar tender working and while the bar did not seem busy, the bartender did seem busy. We were not able to get a drink and had to leave to go to another establishment. All in all the trip was great and i would recommned Crown Plaza to my friends and family no matter what city you are traveling to.

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Excellent Service and Friendly Staff

By

2017 三月 20

The people were all pleasant, friendly and very accommodating. If your in Syracuse, excellent place to stay.

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Great Experience from Reservation through Checkout

By

2017 三月 15

Everything was fantastic. The City was very busy for the last home SU Basketball Game. The hotel accomodations and staff were great.

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Relaxing Stay

By

2017 三月 13

club

Always a pleasant stay, lounge and bar area is a nice relaxing atmosphere.

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Excellent overall experiance

By

2017 三月 08

Great stay here.
Wonderful food, nice atmosphere and awesome staff. Everyone was very courteous, polite and sincerely concerned with everyone enjoying their stay.
Was very pleased with Victoria, who served us breakfast.

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Friendly and convenient

By

2017 三月 07

I found the staff to be friendly and the location of this hotel to be very convenient to St. Joseph hospital where my husband was admitted for surgery. The shuttle between the hotel and hospital was a "God send". The room was quiet and clean and well stocked with shampoo, lotion and plenty of coffee. It was also nice to have a terry robe to put on at night and also the complimentary free drink in the bar helped a lot.

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Overnight stay

By

2017 三月 07

Comfortable beds but way too small for two adults. Room is layed out weird due to round styling. Room was clean but wish there was a fridge. Staff was nice.

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