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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.4

based on 886 reviews
89%
Recommend This Property

Ratings Breakdown

886reviews

  • 5 Stars
    588
  • 4 Stars
    162
  • 3 Stars
    70
  • 2 Stars
    42
  • 1 Stars
    24

Quick visit

By

March 24, 2017

club

Just a quick one night trip. My room type wasn't available although it was guaranteed. Front desk made is square by a free breakfast but I was still uncomfortable.

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Great staff

By

March 23, 2017

The staff here was excellent. One in particular, Al, was extra special. He was friendly at every encounter, made it his personal mission to make sure we were completely satisfied. He was at every breakfast and was also one of the bartenders at the Tribute To The Troops concert and dinner on Saturday night. I asked if he ever went home, and he laughed and said yes, but i really enjoy it here. What a great spokesperson for your establishment.

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Expectations met

By

March 23, 2017

Clean and comfortable, very friendly staff. Some parts of the property could use some updating, but all is very clean. Good location.

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Maintenance

By

March 22, 2017

club

More particular care to the maintenance of the room is necessary. Example of inadequacies: 1) The fan in the bathroom was not functioning. We let an employee know that it needed to be fixed upon our checkout. 2) Three guests were to stay in the room, yet there were only two sets of bath towels and there were no sheets for the pullout sofa (as I had mentioned earlier in the survey) when we arrived. It didn't appear that attention was paid to our reservation. This was our first impression.

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Lack of parking

By

March 22, 2017

platinumelite

Again read my post the lack of parking for guest and poor service my valet attendant

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Disappointed Traveler

By

March 21, 2017

Very disappointed. Was looking forward to staying at a crowne plaza but was disappointed in the loud metallic banging all night long, the low water pressure and the standing water in the shower that would not drain.

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Great room and friendly service

By

March 20, 2017

The room felt new because of the current style of furnishings, decorations, and cleanliness. It even smelled new. When I had a problem with a lamp, the maintenance person was at my room within five minutes and the front desk verified that I was satisfied within five minutes of completion. The staff always smiled when they greeted me or other guests and gave exceptional service from check out, to dinner, to breakfast, to check out. It was a pleasure staying at this hotel.

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Great

By

March 20, 2017

platinumelite

Great location and rooms were good. Queen beds are better though!

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Convenient location

By

March 18, 2017

Great hotel convenient to airport. Clean, comfortable and friendly atmosphere.

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Friendly staff

By

March 17, 2017

- Wish they could update the lighting in the rooms; aged fluorescent is dark and difficult on my eyes.

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Birthday stay

By

March 16, 2017

The rooms and the style of the hotel was nice and updated .

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No sleep, noisy elevator

By

March 15, 2017

club

Don't sleep next to elevator! The sounds it made seemed like there was something in the ceiling staff seemed surprised but surely this must be a constant complaint

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