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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 982 reviews
92%
Recommend This Property

Ratings Breakdown

982reviews

  • 5 Stars
    646
  • 4 Stars
    222
  • 3 Stars
    69
  • 2 Stars
    27
  • 1 Stars
    18

Re-writing review: disappointed in staff and room facility

By

May 28, 2017

I had a short holiday and decided to stay at the Crowne Plaza with my girlfriend to celebrate our anniversary. The parking lot was being renovated, so we had to park at the public car park across the street, which wasn't that big of a deal. We checked into the room - the room itself was quite nice and cozy.

Since we were only there for one night, we wanted to make most of our time at the beach, so we left to explore the area soon after arriving. We came back after eating some nice food and wanted to relax for a bit, by watching some TV. That's when the problems arose. The TV was frozen, and I tried to restart the TV several times. I tried to be very patient, waiting 10-20 mins after clicking the buttons on the remote controller/TV, but it sometimes turned off the power itself. I had to call for help from a front desk over the phone. A blonde lady from reception came upstairs after 20-30 mins of waiting. She was very skeptical that the TV wasn't working. She tried using the remote controller and played with the TV buttons for about 40-50 mins while we were sitting there together, being very patient. She kept trying to find out what the problem was, finally admitting that the TV wasn't working properly. She also claimed that the TVs weren't working properly over the weekend, but had all been fixed by the time we arrived (Monday morning). She didn't offer any solutions as she said the IT people weren't working at this hour, which was reasonable, considering it was past 10pm.

At this point, we were quite exhausted and tired. She left the room, and I went down to ask if she could offer anything else instead. However, she just spoke to me in an annoyed tone, as if the TV malfunction was my fault and her having to come up to check was a waste of time.

Overall, we were just really disappointed in staff services the most.

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Bed not comfortable

By

May 24, 2017

club

Bed was not comfortable at all we were rolling into the middle.

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disappointing

By

May 24, 2017

As a regular customer- I was very disappointed with lack of knowledge about membership benefits- told I couldn't have a late checkout (1pm) always had that in past visits. Spa wasn't working told it would be fixed every day- no internet- service down. Usually a great place to stay- maybe last time for me

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Crown

By

May 23, 2017

club

This is a very nice place the people are very friendly and the staff at the crown are very nice and helpful I will be returning to stay very soon love it

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Best hotel in the area

By

May 23, 2017

club

Top service, clean room and great location. Front office staff are excellent and very helpful. Hotel is in great shape too

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Stay for my 21st

By

May 23, 2017

club

My bestfriend and I stayed overnight for my 21st, everything was excellent apart from the price of the food, breakfast was amazing but the room service was very overpriced and tiny portions.

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Customer Service excellency

By

May 23, 2017

Thank you for the staff who made us like at home, we thank you.

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Staff stand out

By

May 21, 2017

club

I wish I could remember the names of three ladies at check in. Incredibly welcoming, prompt and efficient. In particular an asian lady with glasses - amazing! I travel a lot and she has been the best front of house staff member I have ever come in contact with.

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Comfortable but a little pricey.

By

May 19, 2017

club

Beautiful older motel in the heart of Terrigal's CBD.
Was charged for two nights garaging at $40 which I thought was unnecessary for guests to pay. Ocean view room in room 514 had very little ocean view.
Staff were lovely and helpful. Presentation of the motel itself was exceptional.
Will stay again if I don't get charged for garaging otherwise will look for somewhere else.

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Great Service

By

May 18, 2017

club

Great service, awesome location, nice room with beach view

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NICE HOTEL

By

May 13, 2017

club

酒店地理位置不错,就在中心区域,沙滩就在门口。房间整洁宽敞,设备基本齐全。餐厅食物可口美味,附近也有不少餐厅可以选择。

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Comfortable bed in the town centre

By

May 12, 2017

club

We have stayed at Terrigal Crowne Plaza three times and love how it is situated close to the beach and in the town centre. The beds and pillows are comfortable and the Reception Staff go out of their way to be helpful and friendly. We were disappointed to find this time that the standard of room cleaning had markedly declined. However, we felt this was more down to one person letting the team down and it was the only blemish on an otherwise very enjoyable stay.

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