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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.5

based on 980 reviews
92%
Recommend This Property

Ratings Breakdown

980reviews

  • 5 Stars
    646
  • 4 Stars
    221
  • 3 Stars
    69
  • 2 Stars
    27
  • 1 Stars
    17

disappointing

By

May 24, 2017

As a regular customer- I was very disappointed with lack of knowledge about membership benefits- told I couldn't have a late checkout (1pm) always had that in past visits. Spa wasn't working told it would be fixed every day- no internet- service down. Usually a great place to stay- maybe last time for me

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Crown

By

May 23, 2017

club

This is a very nice place the people are very friendly and the staff at the crown are very nice and helpful I will be returning to stay very soon love it

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Best hotel in the area

By

May 23, 2017

club

Top service, clean room and great location. Front office staff are excellent and very helpful. Hotel is in great shape too

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Stay for my 21st

By

May 23, 2017

club

My bestfriend and I stayed overnight for my 21st, everything was excellent apart from the price of the food, breakfast was amazing but the room service was very overpriced and tiny portions.

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Customer Service excellency

By

May 23, 2017

Thank you for the staff who made us like at home, we thank you.

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Staff stand out

By

May 21, 2017

club

I wish I could remember the names of three ladies at check in. Incredibly welcoming, prompt and efficient. In particular an asian lady with glasses - amazing! I travel a lot and she has been the best front of house staff member I have ever come in contact with.

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Comfortable but a little pricey.

By

May 19, 2017

club

Beautiful older motel in the heart of Terrigal's CBD.
Was charged for two nights garaging at $40 which I thought was unnecessary for guests to pay. Ocean view room in room 514 had very little ocean view.
Staff were lovely and helpful. Presentation of the motel itself was exceptional.
Will stay again if I don't get charged for garaging otherwise will look for somewhere else.

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Great Service

By

May 18, 2017

club

Great service, awesome location, nice room with beach view

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NICE HOTEL

By

May 13, 2017

club

酒店地理位置不错,就在中心区域,沙滩就在门口。房间整洁宽敞,设备基本齐全。餐厅食物可口美味,附近也有不少餐厅可以选择。

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Comfortable bed in the town centre

By

May 12, 2017

club

We have stayed at Terrigal Crowne Plaza three times and love how it is situated close to the beach and in the town centre. The beds and pillows are comfortable and the Reception Staff go out of their way to be helpful and friendly. We were disappointed to find this time that the standard of room cleaning had markedly declined. However, we felt this was more down to one person letting the team down and it was the only blemish on an otherwise very enjoyable stay.

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Nice ambience, lovely hotel

By

May 11, 2017

club

I had a wonderful stay. The room is spacious..
The staff when I booked for my accomodation were very friendly and accomodating. It was a different staff when I checked out but just alright.
Nice hotel, nice ambience. Location is great by the beach and handy to the shops.

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Fantastic place

By

May 10, 2017

club

I just thought it was a fantastic and nice place. I plan on going back. So nice to have a quality bath and meal.

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