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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.9

based on 596 reviews
74%
Recommend This Property

Ratings Breakdown

596reviews

  • 5 Stars
    261
  • 4 Stars
    144
  • 3 Stars
    81
  • 2 Stars
    68
  • 1 Stars
    42

Great price for the location!

By

July 22, 2017

platinumelite

Had t i get a room for an unexpected stay. The area hotels were all $250-400/night, but the Crowns Plaza was more convenient to where I needed to be and was great for the price. Got a great meal, instead of fast food, in the restaurant, easy to get in and out if I wanted to go shopping. Will definitely look to stay here the next time I am in town!

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need better service

By

July 22, 2017

club

when you leave a room tip for the cleaning staff, you expect them to set the room per normal; well i was surprised to see that i was missing towels and didn't have any coffee supplies for the next morning. it was frustrating. the little things can set you off, even more so when you gave them money to do mess it all up.

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Really, Really BAD

By

July 22, 2017

club

We were awakened at 6:00 in the morning by the front desk, telling us that the Police were on their way to our room due to a false 911 call. It turned out to be a totally different room, in a totally different part of the hotel.
There also was a good amount of standing water in the entry to the room (inside) that we didnt find until we took our shoes off. (YUK). The curtains and the furniture were "tatty" at best, and the overall feel was of a property that is past its prime, if it ever had one. The reservation was made for us, due to a business relationship, and we made sure to tell our hosts about our terrible experience.
We will not stay here again.

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Not the usual CP

By

July 21, 2017

Dirty hotel, smelly old carpets. Not more than a 2-star property.

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Crowne Plaza-Union City

By

July 21, 2017

The rooms seems to be a little dated, the tub needs updating and the shower head needs to be secured, room 123.

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Great sleep

By

July 17, 2017

platinumelite

I arrived at 1am very tire, the bed was great
Extremely comfortable

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Internet was horrible

By

July 17, 2017

Internet and food is over priced . Most likely will not stay here for those reasons.

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Crowne plaza rocks!

By

July 17, 2017

club

The crowne plaza rocks!

I called the crowne plaza and not only got a completely awesome room, but also enrolled in their rewards program. The rooms were nice but not over the top and the staff was awesome!

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4th of July getaway

By

July 15, 2017

club

My wife and I had a great evening enjoying the fireworks from the window. We had a great night and when I called for a late check-out they extended us till 2 p.m.

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Staff

By

July 13, 2017

club

Stafff was great an friendly I work in hospitality and your team was very nice I plan to come and stay soon with on next few weeks thank you

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Poor check in

By

July 13, 2017

club

My fiance went to front desk to check in. The blonde lady walked right by not saying anything to her..so I went up to front desk nobody there..I then went over to signal to blonde ladychecking in..then she not come over and I waited about 5 min only for a rude not friendly person check in..not smile.she asked if she was with me. .not suggest or mention anythin of fitness room or eating..at least let me know someone will be with me in a few minutes. ..greet me at least any hotel does offer what the property amenities did not know about. Only reason rated 3 was because other staff were friendly and pleasant

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Great price, nice rooms

By

July 13, 2017

club

Perfect price in a pricey east bay market. Great rooms, decent location. Surprising price for a very nice property. Nothing within walking distance though and so ensure you have a car to drive around

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