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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
74%
Recommend This Property

Overall Experience

3.8

based on 522 reviews
74%
Recommend This Property

Ratings Breakdown

522reviews

  • 5 Stars
    226
  • 4 Stars
    125
  • 3 Stars
    68
  • 2 Stars
    65
  • 1 Stars
    38

clean and quiet

By

April 25, 2017

Our room was clean and surprisingly quiet considering we were near the highway. No vending machine on our floor but room service was fast and very good.

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YOU ARE APPRECIATED!!! LET YOUR KINDNESS BE KNOWN TO ALL...

By

April 23, 2017

5 stars aren't enough nor there are enough stars in the sky at night to rate this 1of a kind IHG Property. Based on all my stays spent in numerous IHG hotels I would not hesitate to recommend this Hotel to everybody/IHG Members. If you want the best experience in all categories mentioned above, Crown Plaza Silicon Valley Union City,
is the place you need to stay. Location is excellent in regard to shopping and restaurants. The minute you enter this establishment you can notice the detailed upkeep of the landscaping and cleanliness as you enter this facility. The very warm welcome, kindness, care and consideration I received from all the Hotel Front Desk Employees. I personally had a chance to witness the same treatment for all other Hotel Guest as well. Not to mention the professionalism the Front Desk Employees possessed and utilized when the hotel guest came from every directions all at once, check in line almost reach outside the entry of hotel. I was very impressed with the Front Desk Staff how they were able to provide the upmost service of excellences under extreme pressure. To every Employee at Crown Plaza Silicon Valley Union City from Hotel Front Desk to Housekeeping I personally would like to take this time to express my sincerest gratitude of thanks on a job well done. Needless to say that you made my stay here the best and I look forward in the near future staying and being your guest again. Thank you once again!!!

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Mr. Nunez

By

April 22, 2017

club

Very confortable, high quality, excellent price and good location. I will considering staying there again.

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Comfortable room environment with reasonable price

By

April 22, 2017

club

The hotel provided comfortable room environment with reasonable price. However, the software, the attitude of staff was also important. The frondend staff, especially the one assisting customers when checking in, provided the first impression of hotel to customers. The customer experience would even be better if the counter staff could express their passion with a cheerful face,l or by saying welcome wordings to customer. Transactional working attitude did not help.

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Comfy and great

By

April 20, 2017

My boyfriend and I always stay here every chance we get. The rooms are nice, comfy beds overall a nice hotel.

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Worth the value

By

April 20, 2017

club

Great customer service upon check in. Room was clean.

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Great hotel

By

April 19, 2017

Rooms are clean , new mattresses I noticed. The staff at the front desk is outstanding and very helpful. Great hotel.

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Comfy bed, good service, not so good on breakfast

By

April 17, 2017

club

Every thing was good overall. Only issues were the breakfast quality/options (was expecting more from a Crown Plaza), and the elevators. They were so noisy and vibrating that at one point i was really concerned if i am going to make it up to my floor!

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Average

By

April 13, 2017

platinumelite

Great location near shopping and highway way or Freeway as called in California. Good value for the money. Clean, bright and convenient.

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Good experience

By

April 11, 2017

Always friendly and helpful professional staff.
Well maintained property, clean, quiet rooms with quality beds and linens.

Stay here for business and pleasure 6-8 times a year and always a good experience

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Nice room, comfortable bed

By

April 11, 2017

club

Nice, clean room, comfortable bed. Close to shopping mall.

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Business

By

April 09, 2017

platinumelite

Overall good for a business trip. Restaurant is ok but I wasn't thrilled with the food. Wish they had free coffee in the lobby

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