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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
95%
Recommend This Property

Overall Experience

4.6

based on 806 reviews
95%
Recommend This Property

Ratings Breakdown

806reviews

  • 5 Stars
    585
  • 4 Stars
    146
  • 3 Stars
    41
  • 2 Stars
    20
  • 1 Stars
    14

Iffy

By

October 13, 2017

I suppose I wouldn't have been so disappointed had I not stayed here before and been so excited about the hotel.This time, not so much.I realize things change and they are a money making venture, but one reason we wanted to stay here was having the use of the "upper room" for family gatherings. It wasn't available any of the days we were at the Plaza, disappointing for sure. Okay, so we will just entertain in the room, one problem, no refrigerator. What? No little fridge, really? What room doesn't have that anymore in every hotel room. Okay, plan C we will go down for the appetizers we were told were served in the bar area at 5. Oh sorry, only M-TH, hum, the front desk doesn't know that? Also, the bed was very hard.
Again, I wouldn't have so disappointed if the previous stay hadn't been so wonderful. Previous bed was great, we had a fridge in the room and could use the upper room. The front desk told us they put the special guests on the 7th floor. Guess we weren't so special ;-( and used a lot of points to know we weren't special.

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hope reward program simpler

By

October 12, 2017

club

please make reward program simpler. the front desk should be more helpful to meet guest requirements about the reward program.

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Almost home

By

October 05, 2017

club

Room temperature was perfect, no adjustment needed. The aromatherapy package was a nice touch.

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Great stay!

By

October 04, 2017

club

I really enjoyed my stay and if I'm in the area I will stay again :) I was pleasantly surprised how close the hotel was to the casino, Milwaukee Zoo and Miller Park. What a great location!

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Another great trip

By

October 04, 2017

platinumelite

We were in the area for a baseball game. The hotel staff was very friendly and informative. The room was clean and up to date. This hotel is a great location just a short drive to the Milwaukee zoo or Miller Park. Definitely staying at this location again next time we are in the area.

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Great stay

By

September 30, 2017

platinumelite

Free shuttle is awesome! Nice rooms and friendly staff.

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Nice suburban hotel

By

September 29, 2017

Good rooms, friendly staff, and nice property in the Mayfair area. Food in the Innovation restaurant was decent, but pricing and service were disappointing.

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Annual Brewer-Cub get together with friends

By

September 27, 2017

club

First we were happily surprised by the shuttle service to the game. Then after the game the bar and restaurant were quite nice. Very relaxing place to stay. Clean and very neat, The staff was always courteous and provided great service. When we go back to Milwaukee for a Brewer game we will stay here. 5=stars.

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24 hour convenience

By

September 25, 2017

club

24 hour pool yes please! The 24 hour self checkout lobby shop was also a great convenience.

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Relaxing

By

September 22, 2017

The Staff were wonderful from the moment I checked in to the moment I checked out. I spent a week there and it was very comfortable. Each quarter my company has a team meeting and we stay at this Hotel because it is very close to local restaurants and has all the amenities needed for a great stay. The onsite restaurant and bar are great for meeting co-workers for a casual drink before retiring to the room.

The best part of my stay was that I was recognized at the time of check-in and upgraded to the Executive floor. It was a wonderful experience and high recommend it.

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Hotel stays

By

September 22, 2017

platinumelite

Staying fior a hospital surgery the next day. The staff was wonderful in every aspect. The breakfast was delicious.

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Noisy Hotel

By

September 21, 2017

We did not get a minute of sleep on the top floor of the hotel. The guests were loud throughout the night and starting at 5:00am doors were being slammed. This is by far the worst hotel in my 30 years of business travel. The guests that night were loud and lack empathy. I would have gotten better sleep in the park next to the river walk in downtown Milwaukee then in any room in this hotel. This was very true because I saw many veterans sleeping in the riverfront park the next day in the silence of downtown during the lunch hour. I was very tempted to sleep on a park bench myself since it was so quiet.

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