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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
86%
Recommend This Property

Overall Experience

4.2

based on 899 reviews
86%
Recommend This Property

Ratings Breakdown

899reviews

  • 5 Stars
    502
  • 4 Stars
    221
  • 3 Stars
    93
  • 2 Stars
    46
  • 1 Stars
    37

great location and services

By

April 22, 2017

Close to great mall...help very professional and helpful,bed really comfortable, service great. couldn't ask for more, in fact if I asked for something it arrived quickly.
Was a very pleasant stay and I would definately stay the the Crown on my next visit to Westchester.

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Prehistoric Television Setup Otherwise Really Good

By

April 22, 2017

club

My only real issue was the TV. There is no main guide that you can simply turn to that lets you know what is on TV to watch. You have to channel surf. They must go through an awful lot of batteries because you have to keep changing channels with the remote. Also, I am a New York Mets fan, and I couldn't get the Mets or the Yankees on the TV. I had to go out to a bar to watch the games. Otherwise, it is a nice hotel and located in a very nice area with lots of things to do. There are plenty of bars and restaurants close by, and a mall if you want to shop. The staff was very helpful.

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Great experience

By

April 22, 2017

club

Great experience overall. The staff was great. Nice atmosphere. Comfortable and clean

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Buen servicio del personal

By

April 21, 2017

club

John de recepción fue muy atento conmigo y mi esposo. intentaba conversar conmigo en español, que es una cortesía que aprecio mucho. El personal en general es bueno, y el hotel está cerca a restaurantes y un mall con marcas de moda y belleza internacionales. la piscina tiene una excelente temperatura y es indoor.

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Great stay

By

April 21, 2017

club

Clean, friendly, great service. Breakfast was a little pricey and had to pay for parking

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Amazing Staff. Business Trip

By

April 19, 2017

club

Amazing staff , always with a smile and willing to help with any query .
Melvin and Carlos Eduardo gave amazing support in the morning during breakfast and same at night with Room service with Sonia

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Nice stay...

By

April 14, 2017

Beautiful room...although i did expect the room to be bigger. Only fumble was at check out. I gave room key cards to the women at the desk and told her our room and we were checking out. But a mishap occurred and we was not appropriately checked out. So I was charged a extended stay fee. When i was made aware by a email from my credit card company, I quickly called the hotel and the manager was more than helpful with clearing up the mistake. Overall very courteous staff! Will be staying with them again in August.

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Comfortable bed, attentive staff, poor sound proofing

By

April 14, 2017

club

The staff was very attentive especially when we checked in to a room that was not cleaned and ready for occupancy. The move to a new room was handled very professionally.

The biggest complaint is the sound proofing between rooms is poor and be prepared to hear your neighbors talking on the phone.

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Another great stay at the Crowne.

By

April 08, 2017

I stay at this location about twice a year and have done so for about 6 years. I have always enjoyed my stay and accommodations at this location.

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Times Change Still a Great Hotel

By

April 08, 2017

Being a Spire Member when ever I satyed at this Hotel I was invited to the Executive Level for Beverages and snacks at happy hour. Also there was breakfast in the morning. Now there is a $40.00 Charge.
The price of parking has gone down as well as the cost of a room has gone down as well. It makes the Crowne Plaza more affordable now. Still a favorite hotel in the White Plains Area. and it's just a short walk over to the Ceesecake Factory.

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Check in staff

By

April 06, 2017

The Staff person (Female) at front desk was friendly and started off my stay with a big smile and warm welcome.

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Amazing Stay

By

April 05, 2017

club

My family stayed here for a weekend, The staff was so awesome and receptive. The room was perfect. The cleaning staff was very polite. Would definitely recommend to anyone staying in the area

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