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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
92%
Recommend This Property

Overall Experience

4.6

based on 727 reviews
92%
Recommend This Property

Ratings Breakdown

727reviews

  • 5 Stars
    525
  • 4 Stars
    157
  • 3 Stars
    30
  • 2 Stars
    8
  • 1 Stars
    7

酒店装修需要提升

By

September 25, 2016

1:酒店装修需要提升和改善
2:酒店位置很好
3:房间的隔音效果需要提高。
4:其它的尚好。
酒店位置很好
3:房间的隔音效果需要提高。
4:其它的尚好。

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性价比高,位置很好

By

September 22, 2016

酒店位置很不错,周围很多饭店,并且离各个景点,机场火车站都不远。虽然在闹市区不过客房隔音非常好。早餐很可口,健身房环境也很不错。唯一遗憾就是第一天入住时因为厦门台风,早餐原材料不足后来没办法及时补餐。不过毕竟是特殊情况,完全可以理解。

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服务一流、房间舒适、安静

By

September 22, 2016

club

房间舒适安静,乘坐电梯需要刷房卡,住宿区域安全保障好,晚餐可口。员工服务热情周到,效率高。房间无线网络速度不错。周边交通方便,距离机场近。前往老厦门城区,第一码头方便。周边有特色地方小吃。

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床铺舒适,服务一流。

By

September 22, 2016

酒店位置很好,楼下就是大商场,周围也有很多特色餐厅。酒店房间干净整洁,浴室明亮,床铺舒适,枕头有多种选择。在酒店住宿期间睡眠很好。

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服務不錯

By

September 22, 2016

club

環境乾淨、服務不錯。..........................................................................................................................................................................................................................................................................

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总体体验给个赞

By

September 21, 2016

入住期间为旅游旺季,酒店免费升级套房,随之而来的行政酒廊的早餐、免费洗衣服务。5层的健身房和游泳池很赞。酒店的服务人员,服务水准很高,房间的卫生,设计很好。下次厦门还会继续入住。

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退房结账时感觉人手不足

By

September 21, 2016

客房入住时感觉很温馨,放好了拖鞋亮好了灯。退房结账时希望以后多安排人手。等待时间过长。早餐餐厅食物一般,希望可以再有进一步提升,餐厅服务非常满意。

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很棒的体验

By

September 20, 2016

platinumelite

服务人员态度友善,对需求都有求必应,在整个入住期间都感觉很舒服。酒廊很棒,服务人员都非常专业,以后只要有机会就一定会再次光顾。

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物超所值

By

September 20, 2016

关键地段不错,市中心,离明发商业广场也近。娱乐吃饭活动都方便。酒店本身环境也不错,购物娱乐的也多。露天咖啡让人放松。

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不错的入住体验

By

September 19, 2016

由于酒店内部沟通的原因,在办理入住时酒店安排的房间居然是一间前客退房后还未整理的房间,一进去还以为是走错门了。但是通知前台后,前台立即重新安排并升级了房间。虽然入住时有这个小插曲,但是HIG员工高效、优异的工作素养马上消除了不快。磐基皇冠假日的位置不错,交通方便,房间安静,餐厅餐食味道可口。在入住的两天中从前台到餐厅的服务人员都给人亲切、热情、周到的服务体验。

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酒店设施齐全,台风天气厦门全城停水,酒店储备水充足

By

September 19, 2016

酒店位置方便,设施齐全,台风天气厦门全城停水,酒店水箱储备水充足,餐厅服务一切正常,食物丰富精致卫生,令人印象深刻。

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总是还是不错的

By

September 19, 2016

platinumelite

很赞,位置好,附近小吃多,本身也在商场里面。比较新,设施可以,酒廊有台球桌。房间中规中矩,不过楼层都还可以,7楼起步,所以视野不错。我是白金卡,帮我房间升了一级。

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