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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
93%
Recommend This Property

Overall Experience

4.7

based on 361 reviews
93%
Recommend This Property

Ratings Breakdown

361reviews

  • 5 Stars
    259
  • 4 Stars
    87
  • 3 Stars
    11
  • 2 Stars
    3
  • 1 Stars
    1

房间设施配置

By

September 27, 2016

到店办理入住时间较长,写字台表面为玻璃材质无法使用光电鼠标,影响客人办公需要,建议配备鼠标垫或者更换写字台表面材质。

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Xianggang revisited

By

September 27, 2016

Revisited Xianggang in September. I wouldn't stay anyplace else. Restaurants inside and outside the hotel are good. Room is very comfortable. Only problem was it seemed the AC was turned off overnight as the room warmed a little overnight each night. But this is common in China. No surprise. Internet worked well.

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态度热情,地理位置便利

By

September 27, 2016

整体来讲还是符合IHG的标准,入住各方面都还是让人感觉满意舒心。客房有点偏小,另外没有赠送入住水果(这个我再部分IHG有部分没有,也不知道什么原因)

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整体比较舒适

By

September 26, 2016

club

整体比较舒适,睡眠较好,餐饮质量好。座椅舒适。对于各层的功能区介绍有些欠缺。空气的通气质量还需要提高。整体的灯光标示不是很清晰,镜前灯不太亮。

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酒店硬件,人员服务

By

September 26, 2016

希望提前维护好。
人员解决得还不错。
其他没什么了…………………………………………………………………………………………………………

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very satisified with IHG

By

September 26, 2016

Have stayed over 30 different IHG hotels in singpoare, UK, USA, Australia

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位置便利

By

September 26, 2016

club

酒店位于万达广场旁。购物,餐饮,交通都很方便。酒店设施与之前住过的宁波南京的crown比较更新。走廊灯光明亮温暖。前台办理入住结帐效率高。

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服务一流

By

September 26, 2016

club

从入住至离开酒店除了些许瑕疵,绝大部分非常满意!!!满意!满意!满意!写不了50个字,好麻烦那!我都快写不下去了,除了有一丢丢的瑕疵,剩下的真的很好!

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硬件,设施完整,服务人员解决问题的能力尚需加强

By

September 26, 2016

club

入住体验舒适;
IT服务人员解决问题的能力尚需加强,在之前的问题中已详细描述具体事情经过;
双人入住去用早餐的时候被告知是单早,比较愕然,幸亏服务人员马上打电话确认,不过这种小事情让用早餐的心情不好

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床铺舒适,服务一流

By

September 26, 2016

非常值得,地理位置环境也非常好。
员工非常热情,各项服务都很到位。
襄阳目前只有这家能提供外语服务。

Posted byHotelStaff
September 26, 2016
尊敬的宾客, 感谢选择襄阳万达皇冠假日酒店,并抽出时间分享您的入住体验。我们将每位客人的意见牢记在心,您的期望就是酒店用心的方向。正如您亲身感受到的,酒店贴心的服务令入住更享物超所值,为旅程带来更多惊喜。为提升酒店员工的英语交流,培训部定期开展英语培训,强化服务用语。酒店秉承着皇冠假日“先行一步,用心服务”的品牌服务行为,期望用我们的想法与做法,令宾客的出行更加便捷,旅途更加舒心。 感谢您的支持与鼓励,我们期待您再次光临襄阳万达皇冠假日酒店,并欢迎您加入IHG®优悦会,畅享更多优越! Amber Liu 市场传媒副经理
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床铺舒适,服务一流。

By

September 25, 2016

club

非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好非常好

Posted byHotelStaff
September 26, 2016
尊敬的宾客, 非常感谢您入住襄阳万达皇冠假日酒店,并向我们分享您的入住感受。您对入住经历的肯定是对我们最大的鼓励,也是我们一直以来努力的方向。我们将再接再励,更致力于为您提供优质完善的客房设施,让您拥有舒适愉悦的入住体验。 再次感谢您的莅临,我们真诚期待您下次继续入住襄阳万达皇冠假日酒店。 Amber Liu 市场传媒副经理
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整体环境很舒适

By

September 25, 2016

club

酒店大堂很气派,每次进门都会有大堂内的服务人员和宾客打招呼,这样很好。酒店内各种设施齐全而且设计很有时尚感,但是大堂休息区可以再加以改善一些。房间整体环境不错,枕头的舒适度不是特别好,洗浴用品也不是很好,应该再稍加提高品质,房间内其他设施比较完善。入住和退房的办理速度还不错。

Posted byHotelStaff
September 26, 2016
尊敬的宾客, 感谢您入住襄阳万达皇冠假日酒店,并分享您的入住感受。很高兴看见您赞了我们的服务,为宾客提供高效贴心的服务是我们一直努力的方向。同时很抱歉,由于枕头、沐浴用品及大堂休息区而未能给您提供完美的入住体验,酒店提供十种不同类型的枕头供选择,例如荞麦枕、菊花枕、决明子枕等,帮助不同需求的客户都能拥有舒适睡眠。您的意见我们已进行仔细记录,以作为后期优化的依据。我们一直非常重视宾客的感受,并将继续为您提供高效服务、洁净空间和舒适客房,让您享受更为优质的入住体验。 您是我们尊贵的优悦会®俱乐部会员,再次感谢您的惠顾和对我们的支持,我们真诚期待您下一次的到来!祝您生活愉快! Amber Liu 市场传媒副经理
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