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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
89%
Recommend This Property

Overall Experience

4.6

based on 1004 reviews
89%
Recommend This Property

Ratings Breakdown

1004reviews

  • 5 Stars
    735
  • 4 Stars
    194
  • 3 Stars
    44
  • 2 Stars
    17
  • 1 Stars
    14

卫生间不错,够大

By

October 18, 2017

platinumelite

泳池水偏凉,儿童池与大泳池同一水温,循环相通,不明白儿童池的意义何在,不适合游泳,大人都受不了,小孩子就更玩不了了,太凉了,也许是给专业游泳人士准备的

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非常好

By

October 18, 2017

club

商务和休闲体验都很棒
这个酒店的房间隔音效果很不错,非常安静。平常容易失眠的我,在这里睡的几觉都很安稳。

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环境舒适,位置极佳,服务很好

By

October 17, 2017

club

入住后直接办理了会员卡,并同时对房间做了免费升级。入住后立即有欢迎饮料券。对金卡会员有免费的酒廊提供饮料和简餐,卫生、服务和环境都不错。早餐有新品介绍和体验,品种多,种类全,服务好。晚上睡眠无噪音,热水温度和压力适宜。入住和退房办理效率都很高。旅游淡季享受了延迟退房2小时的待遇(提前申请同意了)。

总体评价:非常满意!

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床上用品不更换

By

October 17, 2017

platinumelite

床上有干了的血迹,我反映了。回访电话跟我说是床垫子反上来的!糊弄小孩子么?床垫子上为什么会有血?血迹干了上面明显有结痂都能看出来。说是垫子反在床单上的....还说确定更换了床上用品。出了问题随便编理由么

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很好

By

October 16, 2017

club

服务很好,煮熟也很舒服。如果下次住宿的话,还会选择这个酒店。
每次商务出行,都会选择这个酒店,给我的体验十分好,人员也很热情,服务也很周到。

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环境一流,海景景观一流

By

October 14, 2017

platinumelite

比较舒适的一次旅行,环境一流,海景一流,唯独不足就是离城区距离远了一些。沿着海岸线自驾游也是一种享受,周边环境比较安静,酒店对面的沙滩比较自由,甚至可以开车进入沙滩。总体评价5分

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房间不错,性价比高

By

October 14, 2017

club

房间很大,视野不错,服务需要提高,门口的礼宾人员没有主动提出帮助拿行李,停车场也没有导向人员,早餐一般,普通五星级酒店的水平,人较多,服务略有怠慢。

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房间灯光

By

October 13, 2017

club

房间光源走些少,房间较暗。也有可能我没有找到开关。其他服务还不错。床铺也很舒服,另外希望住宿提供早餐。

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完美的国庆七天入住

By

October 12, 2017

club

交通极为方便,机场3号线巴士直达酒店。
视野开阔,可以同时看到海景,山景和市景。烟台漫长的海岸线非常漂亮。
客房舒适且宽敞,大人小孩都睡的非常好。

唯一美中不足的是游泳池,室温太冷,本打算带孩子游泳只能放弃。另外游泳池底已经明显斑驳,游泳时看着池底非常不适。

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服务人员微笑服务,热情主动

By

October 11, 2017

club

第一次来到山东烟台,让我对烟台人民留下了非常好的印象,酒店设施虽然有点老化,但是服务人员的微笑和主动让我留下了非常好的体验,这和平时的培训和服务人员的素质密不可分,工作人员非常可爱都会主动打招呼和热情推荐发现客人的喜好,带家人来旅游会推荐这家酒店

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酒店环境温馨,服务一流

By

October 11, 2017

club

在十一黄金周烟台皇冠假日酒店成为了我们一家五口的休闲度假地,这里满足了我们一家五口的度假需求,从丰盛的早餐到景色宜人的客房再到配套设施恒温游泳池以及酒店的坐落位置都值得留恋!

感谢酒店给我们升级大套房! 酒店环境温馨,服务一流

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客房保养良好,宾客关怀到位

By

October 11, 2017

客房维护保养较好,酒廊服务良好。
宾客服务经理主动服务,并提供良好致悦会员礼遇。
在此表示感谢。
有一个结账账单积分问题,烦请酒店有关部门和我联系。

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