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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.6

based on 766 reviews
90%
Recommend This Property

Ratings Breakdown

766reviews

  • 5 Stars
    581
  • 4 Stars
    131
  • 3 Stars
    34
  • 2 Stars
    9
  • 1 Stars
    11

只能打三星

By

April 28, 2017

出差住了一天,酒店位置很好,入住时也根据白金卡升级到行政楼层,然而这个行政房很普通,也不大,不过只是睡一晚,不在乎那么多。
让我很不满意的是,第二天早上早饭吃一半,告诉我订的是不含早餐的,需要付钱。入住时并没有跟我确认这点,而且最主要的是,1.我是用企业ID预订的,在全国所有的IHG酒店里没有一次是不含早餐的,有的甚至赠送双早,而在这前台跟我说跟总部核对说我们协议就是不含早餐。 2.升级到行政楼层,加上白金卡,正常来说也都是送早餐的,这个我也是没有遇到过,前台的解释说今年新规定,白金卡不享受这个早餐待遇。
我不知道是这家酒店特殊,反正让我很不满意,整个吃住下来560,对比前几天在武汉洲际600双早差距太大。
还有如果IHG真的减少了白金卡待遇,那是太让人失望,太小气了。

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酒店的服务越来越差, 不适合经常出差的人, 失望!

By

April 28, 2017

酒店完全不考虑商务出差客户的需求,如早点,晚上的办公环境,举个例子房间含自助早餐,但本人由于早上时间很紧,需要外带早点,但餐厅服务人员说外带早点品种不能自选,只能接受配好的餐盒。但餐盒的质量太差,只有三个小面包,一节早餐肠,还有个苹果(见附图),让人太失望了!完全吃不饱呀! 对比竞争酒店的自选外带餐盒,烟台皇冠的实在太简陋了,而且酒店对白金卡会员的待遇越来越低,现在连行政酒廊的待遇都不给了。 失望!

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床铺舒适,服务一流。

By

April 28, 2017

club

床铺很舒服,休息的很好。枕头种类也比较充足,高度低一些的枕头对睡眠帮助很大,帮助我再白天繁忙的工作后得到充足的睡眠。同时,服务人员响应速度也很快,很贴心,像是客人的朋友一样,关心你的生活,让你感受到家一样无微不至的温暖。

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非常山寨版的酒店

By

April 27, 2017

首先,mini bar里空无一物,网络停留于上世纪。其次,在我打了dnd的情况下:早上有人敲门打扫,未经许可私自进入房间。中午在已经电话告知了延住的情况下,依然有人来敲门询问是否需要延住。然后发生了我最震惊的事情!下午一位服务人员,没有敲门,没有任何进入前的询问,直接刷卡打开了我的房门!我整个人懵掉了!不敢想象这是洲际旗下酒店犯的如此低级的错误!我想问下DND是用来干嘛的?在我入住期间,我一直在感冒中,酒店一直没有任何人文关怀。知道发生这些错误后,酒店又是水果,又是可乐姜茶,又是小饼干。我非常反感这种反差式服务!最后,退房时,一位工作人员很“热情”的服务,让我稍微有点释然这几天的不愉快。紧接着,她给我说,稍后您会收到入住体验,您会给几分呢?会不会及格,我们的及格分是八分。至此,我已经彻底对这家酒店失去了最后的一点点耐心。我总觉得,服务只有发自内心,才会打动每一个客户,留住每一位喜爱洲际这个品牌的人。而不是带有目的性的服务!

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枕头很舒服 客房整理一般

By

April 26, 2017

枕头很舒服 客房整理一般
每天的工作人员打扫房间时 不够认真,一些消耗品未能及时补充上 造成了一些困扰
健身房很不错 教练十分负责的指导和保护
早餐一般 不是特别的好吃

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好酒店

By

April 24, 2017

club

很好,下次商务和休闲还会选择入住。
烟台整体干净整洁,城市依海边而建,海鲜貌似“健身”了肌肉紧实。入住皇冠假日酒店体验泳池和早餐很棒。

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床铺舒适,服务一流。

By

April 24, 2017

club

整体不错,有机会还会入住这个酒店。整体的价格偏高在烟台地区。用车价格太贵希望跟市场接轨。最好有价格合适的接送机场服务。旅游线路的推荐等做的不到位

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入住的感受

By

April 22, 2017

club

1.酒店的枕头不太适合我,让我感觉睡觉的时候枕的不舒服。
2.被子最好能更透气一点。
3.洗完澡感觉很热,但是空调不能调到更低的温度。
4.希望能增加一点娱乐设施,例如:台球。

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床鋪舒適

By

April 21, 2017

club

床鋪軟硬適中棉被挺舒服的
櫃台服務很好(此行因身體輕微感冒櫃台接到通知後有請廚房煮了老薑熱茶 檸檬蜂蜜熱茶服務)
客房整個良好(細節均有注意到)

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A good stay for family trip

By

April 20, 2017

club

The overall experience is pleasant during my stay. Though the facility still has room to improve, the service quality is high. Especially the travel advisory and arrangement is very helpful and consideration. Will stay here again in future.

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服务很好

By

April 20, 2017

服务很好,早餐不错, 服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,服务很好,早餐不错,

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服务一流

By

April 19, 2017

早餐很棒,房间舒适。但是网络速度不稳定。
地理位置离高新区比较近
有机场巴士,从酒店直达机场
离海边很近,可以直接走到海边,风景还不错

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