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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
84%
Recommend This Property

Overall Experience

4.2

based on 220 reviews
84%
Recommend This Property

Ratings Breakdown

220reviews

  • 5 Stars
    102
  • 4 Stars
    75
  • 3 Stars
    27
  • 2 Stars
    7
  • 1 Stars
    9

几乎完美

By

April 26, 2017

platinumelite

服务一流,彰显皇冠身份与地位。设施齐全而且实用。
前台接待尤其值得表扬,下次一定记下员工号或名字,现在想不起来了。唯一的瑕疵出在房间的卫生上,床头测浴室玻璃窗下有一滴臧污,退房时反映了。

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服务员热情,房间干净

By

April 22, 2017

club

地理位置不错,机场过来打车15块钱就到了。大床房靠马路,早晚车声音还是听的到的。床干净舒适,枕头选择较多。两次入住都是卫生间不是很好。电视节目较多。基本满意。

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服务一流,价格平民

By

April 20, 2017

选择入住湛江皇冠假日酒店是我这次出差最难忘的,感谢湛江皇冠假日酒店!期待你们继续保持下去!下次继续入住湛江皇冠假日酒店!谢谢

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入住体验

By

April 17, 2017

club

总体目前皇冠的感觉服务不够贴心,客房服务需要送过来的东西,并非很情愿,可能我凌晨才入住的酒店;
总体酒店服务人员应该给客人一个积极向上的态度,但并不常见。

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服务很好,整体环境舒适

By

April 17, 2017

platinumelite

入口通透大厅眼前一亮,假山和锦鲤都非常漂亮,前台服务人员热情甚至能记住常客名字,房间干净整洁舒服。
整体评价很好,性价比高。
只是由于开业时间很长了,家具难免有一点点旧,但这个价钱可以了,另外去过多次酒廊一直不开不知道什么原因。

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房间设施齐备,服务一流

By

April 16, 2017

club

房间宽敞,灯光充足,窗外景观也好;
服务员的素质整体划一,给人专业的感觉,能及时响应客户需求,非常到位;
酒店地理位置优越,处于交通中心地段,商务出行最为合适。

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以成本控制为理由拒绝提供早餐

By

April 12, 2017

首先这家皇冠假日早餐的水平,房间设施的水平,住过的人心里都有数。
白金会员入住,升级房型以后,行政房会赠送一份早餐,已经成了习惯,唯独这家说可以升级房型,但是没有早餐,让我付钱买。理由是成本核算。
先不说你们早餐的水平值不值那个钱,就这个理由也是闻所未闻,全国那么多家洲际集团的酒店,就你们态度最牛,以成本控制的理由拒绝提供早餐,省了我一份早餐 ,能发财还是怎么样?这样水平的皇冠假日还能营业到现在也是奇迹了。

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酒店服务

By

April 11, 2017

环境优雅,服务细致周到,设施齐全,床铺干净整齐,出行方便,员工素质高、上网速度快。房间窗帘遮光效果好,噪声屏蔽效果优,能让客人想睡就能睡。In a word,well-done!

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不能识别会员身份

By

April 08, 2017

club

不能识别会员身份,连赠券与水果都是客人积极争取才拿到的,水果说是级别不够,没给,湛江和中山为什么有两个标准,对于我们用价格不够没有水果的答复,连酒店都想换了。

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Moldy smell

By

April 06, 2017

club

The room is very moldy.
not clean.
poor and moldy air conditioner.

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性价比还可以,但是酒店老旧

By

April 05, 2017

酒店员工态度都超级好,但是硬件老旧故障频发,换了一次房间,新的房间还是有问题,及时解决了,但是一晚上耽误了不少时间,很不方便。

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房间宽敞

By

March 31, 2017

房间宽敞,干净整洁。 但是酒店的设施比较陈旧,尤其是三楼中餐厅的家具很破旧,服务员也反应比较慢,叫好几遍

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