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Guest Reviews

Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.

Review
Guest Reviews
Each review and rating that we receive is verified to ensure that we only display information provided by guests who have actually stayed in the hotel.
90%
Recommend This Property

Overall Experience

4.5

based on 403 reviews
90%
Recommend This Property

Ratings Breakdown

403reviews

  • 5 Stars
    265
  • 4 Stars
    91
  • 3 Stars
    32
  • 2 Stars
    8
  • 1 Stars
    7

Great Experience

By

March 19, 2017

club

I have stayed at the Crowne on every Visit the hotel is warm and inviting, The staff are friendly and could not do enough to make every stay pleasant. On my last visit where i stayed at 3 hotels this one felt like home

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位置热闹而不嘈杂

By

March 18, 2017

club

位置很好找,附近很热闹,前台服务到位,迅速。但系未能为会员升级有的遗憾,毕竟之前入住其它皇冠都有升级房间。房间舒适干净,床铺也舒适,热水够热,温度稳定,一次性拖鞋和浴袍柔软舒服。停车方便免费,Wi-Fi稳定免费。

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Only hotel I'll stay at in Xiaolan

By

March 17, 2017

club

Won't stay anywhere else. Perfect for my needs. Love that there's a Starbucks in the lobby.

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前台人員欠缺主動服務性

By

March 16, 2017

前台人員欠缺主動服務,更缺乏笑容,總之,已退步很多.高層主管應該更換素質良好的前台工作人員.讓客人感覺良好一些

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員工友善

By

March 15, 2017

club

員工友善, Very nice. They are very helpful. I really nice the guest smile all the date.

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床铺舒适,服务一流

By

March 13, 2017

club

房间设施清洁,光线柔和;
早餐区域管理有待更进一步,尤其是在宾客较多的情况下,如何有效安排宾客就餐,食物追加。

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Comfortable bed and great service

By

March 11, 2017

platinumelite

Great accommodations
Exceptional service
Staff are very helpful and caring

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Dirty washroom and accessories

By

March 08, 2017

club

Some accessories really dirty. Environment, including room and public area also not clean. All the reception staff are not active for help and cannot provide direct clatification on billing issues.

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不错

By

March 07, 2017

club

干净整洁,服务人员态度也很好,唯一美中不足的是房间除了水没有别的饮料,冰箱是空的,也没有零食或泡面一类的,一般五星级酒店总有迷你吧,晚上原本想泡个泡面当宵夜的,翻来覆去就是没找到任何可吃的东西。

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Excellent location

By

March 05, 2017

platinumelite

Excellent location, rooms are spacious and staffs are friendly.

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Ian Lee

By

March 03, 2017

club

Overall I had a great night stay at Crown Plaza, the room is clean, although the light is a bit too dim.
The next morning I enjoy the traditional Chinese food there, I enjoy the breakfast, and finish with a good coffee.
I haven't tried the gym or swimming pool, but if I had time in my next visit, I certain will try and hope I won't be disappointed, thank you.

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环境舒适,服务一流

By

February 28, 2017

房间干净整洁,服务良好,附近交通便利,附近餐饮等选择众多;
清洁服务及时、便利;
电视节目丰富;
早餐丰富;

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