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Opiniones de los huéspedes

Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.

Opinión
Opiniones de los huéspedes
Todas las opiniones y valoraciones que recibimos se verifican para garantizar que solo mostramos la información facilitada por huéspedes que se han alojado en el hotel.
75%
Recomendar este hotel

Valoración general

3.9

en base a 665 opiniones
75%
Recomendar este hotel

Ratings Breakdown

665opiniones

  • 5 Estrellas
    326
  • 4 Estrellas
    142
  • 3 Estrellas
    73
  • 2 Estrellas
    59
  • 1 Estrellas
    65

Not Impressed

By

23 junio 2017

club

The Crown Plaza did not live up to its name. The Crown represents royalty but the cleanliness, staff, and decor was less than expected. Upgrades are needed.

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Good enough hotel stay in Houston

By

21 junio 2017

club

I stayed with extended family. I had no complaints other than the airconditioner was a bit noisy and extra pillows that were requested did not arrive (although, to be fair, the staff explained that it was already late and they needed to look for extra pillows in other rooms)

Was a bit hard to get to with some construction going on with the freeway. Otherwise, the staff are friendly and courteous. I just feel that the check-in process was too inefficient. We checked-in late at around 11pm and we just wanted to get to our rooms and rest. It took around 15 to 25mins to get checked-in since we had three rooms. I feel it coluld have been done faster.

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No breakfast

By

20 junio 2017

club

We were not able to stay long, room was clean but no free breakfast in the morning.

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Improved

By

18 junio 2017

Establishment smelled and looked clean and fresh compared to visit in 2016. Still wish they offered PPV movies. Food and drinks good. Complementary breakfast not offered due to remodeling but was given free breakfast in restaurant. Very nice staff. A/C worked well.

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Mr

By

16 junio 2017

club

Hotel needs upgradation.
One lift was operational during the stay

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Getting old

By

16 junio 2017

club

I have stayed at this hotel many times over the past years and it keeps getting a little bit more run down each time. Service staff is absolutely fantastic and they do a great job.

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Pet friendly

By

12 junio 2017

club

Easy access outside, pet friendly, quick convenient check in check out.

Booked through reservation agency which was easy to book. Following reservation, call was forwarded to IGH promotion staff member...worst thirty minutes of my life. The sales representative was over the top and continued to push a vacation trip after I clearly declined her offer. I kept on the line to be polite but ended up having to end call because it was the only way to get her to stop. Never again staying on the line after booking my reservation because of that experience.

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Decent bed, smelly room with poor A/C

By

09 junio 2017

platinumelite

The room had a stale smell to it, and the A/C never got the room cold, even though i'd set it to 65. Plus, the TV channels didn't get signal for all of the basic channels.

It's not the worst experience I've had, but there are enough other hotels in the area that I'd likely try another if I go back.

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Needs major renovations

By

09 junio 2017

The staff - including the manager - needs more training.

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Beautiful chandeliers, but lacking quality!

By

08 junio 2017

club

90% of my year is spent in hotels and hardly complain. However our electricity was out with no a/c, no working telephone in case of emergencies, no running water, and no working elevator.

The front desk was lacking to help provide any guidance or to help with the situation.

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Great place to stay

By

07 junio 2017

Great price. Friendly service. Spacious rooms and good food furnished for the reunion. Someone always around if we needed assistance.

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Caring staff, clean, and nice bed

By

05 junio 2017

platinumelite

Great service provided in all areas. Each of which were happy to engage in conversation and learn more about me and my colleagues. comfortable bed, and nice room for the cost.

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