Originally hotel was booked as part of a wedding celebration party but had to be cancelled.
When we first arrived the hotel looked impressive. Upon arriving at reception we were greeted by a[更多] friendly receptionist who took our details and signing in was quite straight forward. When we arrived at our room it was spacious, my only criticism would be there was a lot of furniture in the room , we could have managed with one less table and chair but overall the room was very nice, clean and quiet.
The location of the hotel isn’t bad as it does give you many opportunities to visit nearby attractions.
We ate in the evening at the hotel and the food was excellent.
Breakfast was more than ample, great choice.
The only issue we had really was the stay had two reservations due to the wedding celebration so we did find our room key did not work when we came back on the Saturday but this was sorted by reception without any fuss.
We would like to stay here again as we did not find enough time to do all we wanted and to find a hotel with a pool is a real bonus. So hopefully in the not to distant future we will book in again, thankyou[更少]
通过 Barbara 16
On arrival we found 5hat we had been given a room with a bath shower they offered us another smaller and a pull out bed this was suitable I'm 82 with false hips so we had to stay in the room I had to[更多] go to my grandsons home on the day they getting married as I needed to shower and the inconvenience this cause.
The breakfast was always cold not very nice didn't enjoy it at all we all didn't eat much at all
Reception nice staff but should be two on when busy if they are on the phone dealing with enquiries you have to wait a while[更少]
Good option if sailing from Portsmouth or Southampton
通过 Rooster Lady
Hotel was very pleasant with helpful staff and good food in the restaurant. The room was a good size and bed was very comfortable. There is no lift which could be a problem if you have a lot of[更多] luggage but staff on reception do offer help. Good option if cruising from Southampton or taking the ferry or cruise from Portsmouth as car can be left in the spacious car park and staff will arrange for a taxi to transport you to the docks and return which is included in the rate.[更少]
excellent customer care
通过 travel staff
jimmy on reception, for our check-in, was a credit to the
IHG name, obviously an extremely conscientious
member of staff.
Delighted that after over 4 hours of driving we were
actually able to[更多] immediately take up the room even though
it was just prior 2 pm.
Thought parking was rather expensive and extreme at £15 per day.[更少]
Very good and supportive staff
通过 Prashant panchal
We had 3 nights stay in family room.
The room was very good.My kids enjoyed the room with a view to the river.
Breakfast was excellent.[更少]
Stay before cruise
Excellent as usual great room and sleep staff amazing[更少]
A pleasant stay
First of all love the location.Staffs are helpful and friendly. Breakfast was awesome. I would definitely say try the coffee. It'll make your day.[更少]
Another great stop over.
Our third occasion at this hotel. Welcoming, friendly staff, who are more than happy to help. Accessible room allocated this time, which was clean, functional and clean. Bed was comfortable, which[更多] enabled us both to get a good nights sleep. Breakfast was included, with many items available. A good hotel to use just outside of Southampton centre/port.[更少]
Comfortable overnight stay
Overnight stay prior to embarking on a cruise.
Close to cruise port, pleasant staff. Free parking for 24hrs after arrival. Decent breakfast[更少]