Rarely do I provide 5 starts across the board for a hotel, but this hotel hit a homerun with me.
First, the STAFF provided service of the highest caliber. Melvin (Marvin?) at the front desk was
pleasant, efficient, thorough, and thought ahead for me. He recognized my status, and made me feel welcome. He was my GO TO man for several needs that occurred during my stay. All the front desk staff greeted me (and my white poodle, Loki) each time we passed the front desk. I felt so welcomed! The housekeeping staff (especially the ladies from Jamaica!) was friendly and kept me stocked with extra coffee, cups, and anything else I asked for. All the staff seemed happy to be at work.
Second, the room was spacious and CLEAN. Cleaner than most. The shower had not a speck of mold or mildew. The floor was very clean, and the room smelled fresh.
TOWELS and BEDS. Beds were not worn out, but firm and springy. Sheets were crisp and appeared nearly new. Towels were fluffy and bright white. Bathroom amenities were fine. Not top end, but did the trick. Great black out curtains. Didn't hear noise from the adjacent rooms.
Parking lot was large and sufficient and the price was reasonable given we were across the street from one of the busiest theme parks in the country.
Since we were at the hotel for a dog training event, we spent 14 hours a day in a large ballroom, and the room was clean, well maintained, and the staff worked hard to keep the temperature well moderated.
And wonder of wonders, a FENCED dog walking area with toys! An attached TGIF restaurant served a reasonable breakfast buffet for a reasonable price.
All in all a wonderful visit. [Less]