The room was apart of a wedding block. I worked with many people from the sales department over the course of two months. The first person showed me the hotel and all that was offered in my wedding
block. I decided I didn't need the block because I was not sure if my guest would reach the minimum. When I went back a few weeks later, the person I was working with before was no longer working at the company so I had to start over with my request.
The sales manager was able to help me and accommodate everything I needed. I was able to get a last minute room block that was perfect for my wedding party. However, my room block included a complimentary shuttle service which, for whatever reason, she refused to offer me. Every time I would ask, there would be a different excuse about why I could not get the shuttle. I was finally able to get the shuttle but my guest had to leave my wedding early because the shuttle picked them up before the party ended. I feel like the whole situation could have been handled better. [Less]