Great location for the Eurotunnel, so can help break up driving.
The outside look is a little industrial, but inside in clean and tidy. The staff are normally really friendly.
This trip was
impacted by the bar, restaurant and fitness center staff being either distracted due to a large coach arriving and or seeming to make up facility rules for using the pool. In the end I ordered room service due to the lack of interest or options from the staff and the kids watched TV instead of swimming.
I hope this is only a blip in performance as I would normally highly recommend this venue. [Less]