How to make a memorable impression
We had an issue which was resolved by a check out receptionist whom wanted our experience to be memorable. Our loyalty was acknowledged and the response made us feel very special. It's great to see
someone go the extra mile for the guest. [Less]
On the whole, a great stay and an enjoyable experience.
Good stay, great location
Hotel is located in a great spot, close to westminster area. Easy to get to and find. The service is great and the rooms are clean and nice. The room walls seem a bit thin as we could hear our
neighbors throughout the night. Overall a good night stay before leaving London. [Less]