We stayed here for a couple days, visited Ireland, then returned here. Staff was kind enough to store one of our suitcases during our absence, and were consistently pleasant.
Our rooms during the
two stays were small and COLD, but clean and well outfitted. Housekeeping staff is speedy!
The hotel's restaurant is very convenient, with cheerful servers. Food's not legendary, but again: convenient.
I hate how biased this is going to sound but here goes: it's odd to visit Britain and have trouble making yourself understood to hotel and restaurant staff - many of the employees @ the Paddington Indigo are not native English speakers. But they smile! That makes up for communication delays. [Less]