Interesting stay at this property.
Before I checked in I received a call from the hotel. One of the ladies from the hotel called to ask if it was OK if they moved me from my reserved King suite to
a Queen as they'd had a run on King room requests. She said that they'd "still give me 1000 points for the stay" but reduce the price to a Queen rate.
I thought it kind of odd to be kicking a Platinum Elite out of their reserved room (normally, IHG provides free upgrades for PE, not the other way around LOL) but ultimately I said okay, as I was just staying for one night this trip and it really didn't matter to me what bed size I was getting.
Upon arrival, the staff at the front desk saw in my notes to award 1000 points for the stay but there was some minor confusion on how to check me in and add the 1000 points for the new room rate. One of the 3 ladies at the desk seemed much more experienced than the others and stepped in to guide the process. All seemed to go well at that point.
What they didn't tell me over the phone or during check-in though is that they had moved me from my reserved one-bedroom suite to a studio type room. I have a bad insomnia issue and things like stray light coming in under the main door presents a problem for me - thus my booking of the suite to get the separate bedroom layout. And the main door to my studio room did have a significant gap under the door that leaked quite a bit of light. A towel in front of the door helps a good bit with this albeit not completely - I just hate wasting the use and laundering of a fresh towel for simply putting it on the floor without having actually used it otherwise...
The room itself, as well as the rest of the property appeared to be basically brand new. Everything was spotless; and I mean spotless! It's rare to get such a clean room (even more guilt about the towel on my part.) Perhaps the property IS brand new and thus the lack of knowledge at the front desk during check-in that required the assistance of someone more tenured. Either way, the room was amazingly clean and fresh.
On the flip side tough, later in the week I checked my points balance to find that they had indeed added 1000 points to my balance but it was in the form of two extra 500-point welcome bonuses. While this does equate to the promised 1000 points, that type of points doesn't qualify towards elite points and thus the entire stay is basically negated relative to any status ranking or advancement. It's kind of like credit card points on a frequent flyer program - not very effective or all that useful. I have no real upset around it; I'm sure it's an honest mistake but that's one less stay's worth of points towards Spire Elite that I'll get this year when it really does matter from a status perspective due to how late in the year it is now.
Overall though, outside of these couple of hiccups (again, new property still learning?), this seems like a great property in which to stay and I'll likely select it again when I'm next in the area.
I also recommend it to anyone who is looking to stay in the Columbus area. I doubt you'll find a property any cleaner, or willing to call you up to check with you about moving you. Many places would just do so and then deal with it/you when you arrive - at least they called and checked with me. Even if they didn't disclose the room type switch, the fact that they made the effort goes a long way with me. [Less]