Great Hotel, Great Rooms, Amazing Price, World Class Customer Service
Whenever I visit Miami the InterContinental is always my first choice. On my last visit I expected the same great service that I always get, but what I got was exceptional service. I mean Exceptional
Service at a World Class Level! I walked into the InterContinental Miami on the 26th April as an ordinary person and when I left I felt like a VIP. Great Job by all the staff!!! [Less]
Comfortable, great staff, but an upgrade is needed.
I thought the staff was welcoming and knowledgeable. However, like a lot of InterCons, the hotel was dated and in need of an upgrade.
Great Location, Good Staff
Good Overall Experience, a little better communication on resort fee and auto charges for bar utilization. Also platinum recognition was not on file, no fault of the hotel, but an inconvenience