I stay at this location often, I always have a great experience with the front desk staff, I usually check-in late so I can only comment on the people that work late night.
I ran into a small
issue during one of my stays and the Matthew the supervisor did the right thing and went above and beyond to make sure I was satisfied... great to know what hospitality still exists in the hotel industry... it shows at this location!
Zena and David at the front desk are always so accommodating and fun. After a long day or a long drive to arrive at this hotel they are always on hand to put a smile on your face with great service, humor, and the ability to make someone feel at home... at what feels like a home away from home. Great job as always!
Overall, the staff I have encountered have always been very nice, greeting you with a good morning or good afternoon when you pass them in the hall... something not expected these days.
In the pantry, I would also like to compliment Peggy, the manager or supervisor of the restaurant in the hotel, I have seen a remarkable improvement of service, quality of food, and a general feeling of being welcomed in the morning when I visit. She runs the dining area like a well oiled machine insuring that all of the guests are satisfied, and keeping the great staff in the pantry on their toes. A remarkable improvement in the Pantry since she came along... KUDOS to her and whomever asked her to join the team!
I strongly recommend this Crowne Plaza location to anyone staying in the area, you will not be disappointed. [Less]