I can't speak for all the desk clerks as we only really had contact with the one upon check in (the other were polite though as we came and went), but the man there upon our check in was great!
Incredibly helpful with the luggage cart, elevator and offering my kids hot chocolate. I called down to see if they had ketchup available since the fast food restaurant didn't give us any, and he said "Absolutely, I'll have it ready for you." When the elevator door opened he was standing right there with the ketchup. I didn't even have to walk to the desk. Little things like that are so rare to see and really stand out in my mind. The hotel was in great condition and very relaxing. No noises to complain of like many other hotels and breakfast was Great! Lots of choices, perfect for picky kids! [Less]