I like Holiday Inn Express because I can rely on the rooms being comfortable and appreciate being able to grab breakfast before hitting the road again.
It was odd that my online reservation
confirmation was correct for a King Bed, Nonsmoking room. However, the desk clerk said his computer was showing 2 beds, Smoking and he apologized that no rooms were available with those specifications. Out of the 3 hotel rewards programs I use the most, IHG.com seems to be the least user-friendly. [Less]