This is a great hotel where nothing is too much trouble for the staff. The manager (Brad) is always friendly and very welcoming. The restaurant staff are also extremely efficient and friendly-[さらに表示] especially Tracey. I needed to have a private but sensitive conversation with a family member and the staff made the Le Mans suite available for me. Really enjoy staying so I keep coming back![元に戻す]
A Short But Perfect Stay
Absolutely delighted with our short Friday night stay. No complaints whatsoever. Comfort, room, food and an ability to relax.
A special nod to Tyne for her courteous customer service which was[さらに表示] greatly appreciated.[元に戻す]
Wow... the staff member that checked me in was great....[元に戻す]
I always stay at IHG hotels, I have done for many years, I know what I’m getting and the quality is second to none. This hotel was perfect proximity to Edgbaston and the M6, complimentary breakfast[さらに表示] and very comfortable beds, a wonderful nights sleep, I’d have no hesitation staying here again.[元に戻す]
Really happy with my stay here. I usually stay in one of the two local Crowne Plazas but had to book last minute because of a change of plans and these were booked up, so rather reluctantly booked[さらに表示] here instead.
It's a HI Express so no four star touches like a pool or member's lounge, but the staff were lovely, hotel was clean and comfortable, and overall I was impressed. In fact, I've booked to stay again for another business trip.
Team at reception were particularly good - they found me a nice room after my booking agency mistakingly booked me a twin which I didn't want, and I loved the snacks and smoothie gift bag at check in :)
Can't comment on food as I don't tend to eat breakfast and ate dinner elsewhere.[元に戻す]
HIE Star City
Great location for us. You can walk to Star City for restaurant, cinema etc.
Rooms are probably a little tired but we found the hotel to be great value.
Reception/Breakfast staff were very[さらに表示] good.
Shortage of some items at breakfast (eggs/hash brown) due to supply issues but overall very good & plenty of other choices.[元に戻す]
Great service from friendly staff
Comfortable stay and great service from friendly staff. Good Breakfast choices although can be busy at times but this is pointed out on noticeboard at reception and the staff worked tirelessly to[さらに表示] replenish items. Can get some traffic noise if you have the window open depending on which room you get.[元に戻す]