We had a great stay as always. We have a student at RIT and we always stay at this hotel. The staff is wonderful, the front desk goes out of their way to say kind things. The breakfast is great. The[さらに表示] rooms are clean as are the common areas. Beds are definitely firm, I'd prefer a little softer, but no complaints![元に戻す]
Best hotel experience I've ever had - KUDOS to the staff of this hotel!
Hands down this is the best HIE I've ever stayed in. Friendly, knowledgeable and kind staff, excellent breakfast with gluten free options. Hotel was fully booked, but our room on the 5th floor was[さらに表示] quiet and we had a very restful night in a clean comfortable bed. Everyone from the evening front desk attendant (Tegra), breakfast staff (Flo & Roro) and front desk manager were courteous, efficient and exceeded our expectations with "knock-your-socks-off customer service. This is not an exaggeration; these employees were great! This was our first encounter at this hotel, although we've stayed at many HIE over the years. If we are ever back in the Rochester area we will always select this hotel and highly recommend it to others who would like to experience genuine customer care at its finest.[元に戻す]
Great weekend stay
Good hotel in convenient location. Friendly breakfast staff. Helped to make stay enjoyable. Definitely would recommend to businesses and family travel. Thanks for all you do here at IHG.[元に戻す]
10 days of heaven!
It's not very often I want to explode about my vacation arrangements, but this place is amazing!! Food was great and kept clean (messy children), rooms were great, comfortable, and serviced with the[さらに表示] utmost in smiles! Management was off the chain with assistance and courteousness, and always with a smile. And with the happy staff (never heard a single grumble out of anyone) they must be doing something right! Need to send other managers there for training. I was there from 11-16 to 11-26-22, room 404 and will now ONLY use this hotel as my "home" when I come to Rochester.[元に戻す]
Comfort plus Laundry!
We needed to use the laundry services on this trip and found the laundry area clean and tidy and easy to use. We have used this Holiday Inn Express many times and always know we can expect excellent[さらに表示] service.[元に戻す]
Great all around!
We had a quick stay here including a 12 AM check-in but we found this HI to be very clean, with friendly staff, and a great (included) breakfast. We were very pleased with our stay![元に戻す]
Beautiful view and access to park
Very nice view of the park and ponds, with easy access to the walking path. Nice breakfast, and mini-fridge in the room. Ice on our floor. But housecleaning didn't bring us anything except towels[さらに表示] (and to be fair, they emptied the trash cans); we had to ask for everything else at the front desk--coffee for the Keurig, fresh cups, extra soap for the shower. There was no body lotion, which was tough because it is very dry in Rochester. Our hands were aching from the dry. But we do like this place and have stayed more than once. Love the bed, very comfortable; great TV; and HBO (yay!).[元に戻す]
Very clean and comfortable
Very pleasant atmosphere, convenient location. Very comfortable bed and pillows. Staff were also very congenial and helpful[元に戻す]
Great value for money
I stayed at this Holiday Inn when at a conference in Rochester. The room was nicely decorated, clean and very comfortable to both relax in and to work in.[元に戻す]