one of night shift staff were very nice and gave us good service. however, one of evening female staff were not nice. She didn't tell us that we had to ask her to arrange pick-up service at airport.
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so when we arrived at the airport, we just stand up more than 1 hour.
* we called the hotel when we arrived at the Philadelphia airport at 10pm and ask her if there is shuttle bus or not. she told us that shuttle bus are 24 hour available.
we called her again after 40mins later, she told us that we had to ask her to arrange pick up service. She didn't want to arrange pick up service as soon as possible because she had to leave her shift. So in total we waited at airport for 1 hour. [元に戻す]