A great hotel on the outskirts of Dublin. I have stayed here lots over recent weeks as work starts to take off in the right direction. My stay this time was because I had an event to go to in the
City Centre, but the next morning an early flight from Dublin Airport.
So I arrived and checked in, a lovely room on the 9th Floor. My DA membership level was recognised and room upgraded. On arrival to the room, the coffee machine had leaked water so I reported it and jumped in the shower. A new coffee machine was provided, along with two drinks vouchers for the inconvenience. Superb. The hotel really has guest satisfaction at the top of their priorities.
On returning from the event in the City Centre, we went to the bar to get a couple of drinks. It was about 10:50pm, so still in time. We ordered our drinks and sat relaxing drinking them at the bar.
At about 11:10pm, we were rather rudely asked to gather our drinks and leave the area, as the bar was now closed. Instead, we just finished up and left for bed. We had to be up at 5:30am anyway, but just thought that the focus on guest service had left the building after daylight hours and the bouncers had moved in. Their attitude towards everyone was more attuned to a nightclub closing in central Dublin. Not one of a 4 star hotel that didn't appear to have anyone with a drink problem.
The following morning, we woke up at 05:30 to our alarms and got ready to have breakfast. The flight was at 07:55 and Dublin Airport is a 20 minute drive, so plenty of time. We were met with the restaurant being closed at 06:00 and told that it didn't open until 06:30. Couldn't even get in to get a continental breakfast or cold plate. I could hear someone inside setting up, but reception were adamant - we were not going in under any conditions. Eventually I persuaded reception to find me a coffee to take in the car. But that was it.
I have stayed at Holiday Inn hotels where early morning coffee and croissants are available in reception before the restaurant opens for anyone leaving especially early. Not so here. A shame, as I was really looking forward to the wonderful breakfast I had come to expect here - and I knew that getting a breakfast, or even a coffee in Dublin Airport would be a challenge in the morning rush.
Oh well. Come on Crowne Plaza Blanchardstown. Sort out the last thing at night and the first thing in the morning. Your service is wonderful at all other times. But some times, some of us have to experience those other times, and that, on this occasion is where you have been let down by team members or a GM cutting opening hours of the restaurant by half an hour.
It won't put me off. I love your hotel. [Свернуть]