My initial reservation was for 40 nights and was cut short due to to early project completion.
All hotel staff, to include front desk, housekeeping, maintenance; were all great, friendly, and
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nice.
They allowed be to "cut" my original reservation and check out 15 day early without any penalties.
Loved that the guest laundry's clothes washers and dryers were free of charge. 1st time I have encountered this.
Front Desk happily worked with me to split my hotel charges up in 1 week increments to allow for easy expense report creation.
Ms Cheryl, in the breakfast area, always made sure that all breakfast items were fully stocked and "piping" hot and always had a great outlook and was super friendly.
The young lady that hosted the evening social was the greatest. Always had a welcoming smile and was great to speak with in addition to making sure all food items were fully stocked.
Only issue I had during my 4 week stay was, my 2nd weekend I returned home. Prior to my departure, on a Friday, I confirmed with the front desk, the general manager, and the head of housekeeping that my room would be touched up/cleaned up while I was not there for the weekend. Upon my return, Monday, the room had not been touched. When I asked the about the situation the manager said, your room is on the list but somehow got missed.
Normally this would not be an issue, however being there for 4 weeks and working double shifts(Day shift in my room and night shifts in the field) did not allow the ability for housekeeping to stop in during their normal business hours.
I would highly recommend this hotel to anyone that will be visiting the Charlotte/Ballantyne area and if I make it back there, I will be staying at this hotel again. [更少]
