This stay was booked by mistake. We were traveling, and late at night looking for a room in Nashville, TN. Somehow, still not sure how, I booked this one that was over 3hrs from where we wanted to
be. As soon as I realized my mistake, I called the hotel and talked to the person on duty at 1:16AM. While I knew I wouldn't be able to cancel the reservation, due to the late hour, I requested to have it changed to a couple of nights later. This was promptly taken care of by the person on duty(I do not know his name).
We spent the next couple of nights in a very fine establishment ...Suites. However, the room was not very clean, the staff not very friendly, except for one Spanish speaking lady who did an exceptional job in the breakfast area. Elevators were not all working, and overall, we were very disappointed seeing the type of place we were reserved at.
On the morning we were to leave for Memphis, I suffered a fall, injuring myself, and totally ruining our plans for the day. My family knew I would be unable to do the things we had planned, and said lets just go to the next hotel and you can rest. I was skeptical to say the least. We would be arriving a coup[le hours early, and I wasn't sure we would be allowed in.
My surprise, was as I hobbled into the lobby, I was greeted by smiling faces. They assured me they would get me into our room as soon as possible. I believe they actually changed our room, because only a few minutes later I was given the key. We were in a few minutes before 1PM!
Surprises continued. The room was so much cleaner than where we had spent the previous 2 nights, in what would be classified as a classier establishment. The staff asked if they could be of any extra assistance. The one request we had for an extra pillow and blanket were quickly responded to with smiles.
The following morning the breakfast area was clean and stocked with such an assortment of fresh food. Honestly, I travel a lot. I spend on average 75 nights a year in hotels. By far this was the best stay this year, and rivals best stays I have ever had. Elmira & Tara WOW!!! Such exceptional people and service, and this is not to downplay anyone else working there. We had not a single negative thought or comment the entire stay. Management, you are to be commended for the staff you have assembled!!!
Keep up the Great work. This hotel is a definite stay on our next trip through Memphis.
Thank you so much for the memory! [更少]