I have been staying at the Intercontinental Hotel in Polanco, Mexico City for the past several years.
I have always had a very good experience but this past time it was an exception: Lobby Bar , I
went with my husband to have a drink and sat at the bar, service was terrible - the waiter that was there didn't even greet us when we sat, he just put a couple napkins on the bar and ask what did we want, I ordered the drinks, then a waitress came and asked if I needed something else so we ordered a glass of white wine ... she poured the glass of wine and we HONESTLY thought it was for my husband to test the wine, and she put the bottle away, I laughed and asked if that was the wine glass size and she said it was, and I am not lying when I say it was not more than 3 cms of wine on the glass. She was not nice, she responded very rudely and from there on they did not even looked at us or asked if we wanted anything else, everyone else was offered a small size of 'botanas' snacks and they never even asked if we wanted some. Bad experience overall , we could have gone right across the street to Karisma where we were always greeted and the service was amazing ! Glad to tip a good amount for that kind of service !! A shame that we did not get the same service in a hotel where I have been a frequent guest.
* Room: never got any refills of coffee, never got any disposable coffee cups to go even though I requested them , my kids stayed in a room on the same floor and they were not allowed to charge the Room service tab to our account - my daughter is 19 years old, she is an adult and was treated like a baby whose not reliable.
I have a high status on your Loyalty program and is really disappointing when don't receive the service and attention that you expect. [更少]