Left luggage with Reception as room wasn’t ready. Timothy, who processed the check-in, remembered us as returning guests. His welcoming and professional manner was indeed something guests look
forward to. He was so warm and accommodating and made us feel so at home. Encounters with Tajas, Vishnu and Divesh over the next few days was also pleasant. All of them delivered excellent front desks skills as we could see how they multitask and attended to the guests.
Special mention to Jerry and Michi as well. They helped to process the check out at the very early hour. Michi was very thoughtful as she offered to get us a hot drink before booking a taxi for us to the airport.
Assigned a room on a high, it was well-kept and clean. Housekeeping team was efficient and thorough. The combination of ‘firm’ and ‘soft’ pillow was great. Bed was comfy, we slept so well.
Breakfast was adequate and they tried to switch new food items to break the monotony. Clayton and Jellyn were helpful and friendly, they helped to pack some simple breakfast items when I told them that my child was still sleeping on a few mornings.
Strategic location, near to tram n train stations, walking distance to many eateries together with the hotel's innate sense of hospitality....HIE is top choice for us. [Less]