This hotel is ideally located in central Wellington. Great for shopping, restaurants, waterfront, some tourist attractions, train station and the beehive.
The size of the rooms are pretty good for
the location, the pillows are amazing. Bed is very comfortable and lovely rain showers in the bathrooms.
Mostly all staff here are lovely to deal with. Always happy to help and great service. Especially the night manager we spoke to (sorry I cant remember her name) but she was helpful, professional and cared about our requests and queries.
Cleanliness in our room on level 5 was not up to our standard or our expectation for a this hotel. The beds were not made up properly, overall a poor job at house keeping by any good hotel standards. Disappointing.
Thanks for moving us to cleaner room. We appreciated that.
We still recommend and would still stay here as issues are dealt with professionally and with respect to customers requests. [Less]