From the get go, dealing with the Concierge Team for a very special request was nothing but a breeze. One of my friends was having a milestone birthday and I have requested one of the rooms to be
decorated with a simple decoration but they even went above and beyond my requests/wishes. Needless to say, it was a weekend that we will all remember for a very long time, thanks to the very hard working and dedicated staff members of this amazing property.
Upon arrival, we were greeted warmly and was ushered directly to the Club Intercontinental Lounge. Syahidah greeted us with a very welcoming smile and offered us refreshment and snacks while she was doing the check in formalities. I booked 3 Club Heritage rooms and all were upgraded to Club Deluxe Room. It has been a while since I was here last but the renovated rooms were amazing. Check-in was a breeze and rooms were ready even though it was only 10:00AM.
The property was even more beautiful than I remember it, especially with all the holiday decorations,
From the moment that we arrived till the day of our departure, we have received nothing but service at its finest from the very dedicated, helpful and friendly staff, especially Syahidah and her team members at the Club Intercontinental Lounge. Iayah (not sure if I spelled her name correctly, she has a very short hair) was nothing short of amazing during our multiple visits to the lounge during cocktail hours. She clearly loves her job and it showed during our interactions with her. Kudos to the Club InterContinental staff, the cleaning crew and the gentlemen manning the main entrance.
Food was excellent in the couple of in-house restaurants that we've visited during our stay.
This property is one of my favourite InterContinental properties!
Highly recommended for sure! [Less]