Stayed at this hotel for three weeks on business based on a prior shorter trip to check out the hotel and area.
I found the hotel particularly well suited for a business traveller, with a secure
underground car park below the hotel, entry from the hotel directly to a shopping mall, in a secure/safe/vibrant area for restaurants with a wide selection to choose from and a good restaurant and bar in the hotel.
Standard amenities I would look for on business were available (free WiFi, on site restaurant/bar with room service option, air con, same day laundry service, secure parking, in room mini-safe, in room mini fridge with water but only stocked as mini bar on request, otherwise free to use as a fridge for own purchased items).
Throughout the stay, the staff in all areas were excellent, responding quickly and politely to all requests and even acting on minor issues before I requested them, an example being when I accidentally pulled the curtains in my room off one of the runners. It was noticed and repaired before I got back to my room, having forgotten to report it after breakfast in my rush to the office.
Breakfast was great, with a wide selection including cooked to order eggs/omelettes. It did get very busy at peak times during week days but the self service items were kept well stocked.
Beds were comfortable and came with a choice of soft or firm pillows.
Security was a prime concern for me as a new visitor to the area and travelling with several colleagues but the location was great. There's a Gautrain station a short distance from the hotel which some of my colleagues used from the airport (noting if you use this, you have to change trains at Sandton). The car park underneath the hotel was exclusively for hotel guests and had security personnel patrolling and at the entrance. Main entrance to the hotel also had security staff present, while the mall entrance to the hotel needed your room keycard to open. The area had a lot of security staff and was vibrant, with lot's of people using the restaurants/malls in the area, perfectly safe to walk around on your own and clearly a popular area for eating out.
Laundry service worked well, with items returned same day on hanger and identifying tags placed in a way that didn't damage the clothes, which was appreciated.
WiFi service worked well most of the time and the two times I had issues connecting to the service, I spoke with the front desk and they helped me to get connected within minutes (connectivity critical when travelling on business).
Would recommend a room at the back of the hotel for light sleepers as traffic starts pretty early at the front of the hotel and is quite noisy, given it is a busy road. I'm able to sleep through anything and it didn't bother me but one of my colleagues found the traffic noise woke him up early.
Will be my choice of hotel when I return to the area in the future. [Less]