When I arrived, a bellman snagged my luggage and gave me a tag so it could be delivered to my room. I reserved a Club Intercontinental King room. Being a Platinum Ambassador, I received an upgrade to
a Club Intercontinental 1 bedroom suite. Sophia checked me in at the Club International desk. My assigned room was being sanitized when I arrived, so I waited in the club for their afternoon tea. About 30 minutes later my room was ready and was issued my keys.
The room is quite large for a middle eastern hotel. I did a quick walk around when I walked into the room. My luggage arrived a short time later. I did a little bit of unpacking and got dressed to do a short run on the fitness trail behind the IC and Crown Plaza hotels. That is when I noticed the bed was a box spring with a 4 inch mattress topper on it. Really Intercontinental, a 5 star hotel that uses a mattress topper for it’s main mattress in it’s upscale rooms? The proper use of a mattress topper is for use on top of a complete mattress set (box spring and top mattress), not a stand alone mattress. I brought this to the attention of the check in desk and I was told that this is the standard bed for the club rooms. I tried to explain that I wanted a “normal” bed mattress in my room. The floor staff didn’t really understand and brought a sheet of plywood to put under the mattress topper. After this debacle, I requested a room change. After 45 minutes, I was notified there was another room on a different floor with a normal bed. They let me look at the room and I found it acceptable. The new room had a smaller bedroom and closet, but a much larger bathroom. The suite does have a powder room next to the front door.
Club Intercontinental has breakfast, afternoon tea and evening cocktails. For breakfast you can order from the menu or eat a continental style breakfast from the breakfast bar. The menu is multicultural. Afternoon tea has tea, coffee or juice with the chef’s choice of the day canopies. Evening cocktails is a decent selection of liquor and wine with chef’s choice of the day finger food. There are several restaurants in the hotel. The IC Festival City is connected to the Festival City Mall via a walkway through what used to be Robinsons in the mall. The mall has multiple shops, restaurants and a large food court.
IC Festival City is a bit off of the beaten path, so if you want to do any touristy things, you’ll have to take a taxi or Uber to get anywhere.
I would like to recognize the following for their exceptional service during my stay:
Club Intercontinental Desk: Sophia, Suzanne
Club Intercontinental: Mya, Godshelp
The 24th floor cleaning staff [Less]