Time for improved rewards.
I typically stay at Staybridge when Travelling. Approx 27 times January through February.
Rooms at the hotel in Lexington are fairly nice. Service is typically above the average. Unfortunately,
the price is raised substantially when an event is occurring in Lexington forcing to stay at a different IHG property.
I as well noticed that the IHG membership points are only half that of other Lexington IHG properties of equal or better quality.
However, on this specific stay, I did not get a printed bill and am currently not able to obtain a receipt (Hotel Bill) when calling IHG or the hotel directly. In fact the desk clerk was unable to even find any stay that I have had. It was suggested I call back and speak to a manager.
Seems odd that a Spire member and one who frequents this specific hotel is not found as a guest in any system.
Typically, I would recommend this property, however, I am finding cheaper, more points and better amenities at other IHG Lexington properties near many restaurants and shopping (Hamburg).
overall nice hotel. just half the rewards for being IHG member. [Less]