We left a different hotel we had booked previous to our arrival to the area. The experience was terrible at best.
In a mad dash to cancel and find a different room, I called the local Holiday Inn
Express; immediate service, check-in, understanding for our predicament, and a prompt invitation to to that morning’s breakfast in an effort to help shake off the disappointment from the previous night’s location.
Very awesome of the check-in guy.
Made all the difference to me and my wife.