I made a reservation for this hotel from the business center of another IHG property. The problem was that I wasn't careful with the dates and booked the hotel for the same night I was staying in the
first IHG property!
I arrive and try to check in and there is no room reserved for me, and they are going from a full house into a very busy weekend, and I have been charged for the night as a no show because I messed up the reservation.
The solution? Without me asking, they talked with their accounting person and gave me a one time credit for the no show charge. They find me a room, and get me in there despite the fact that I am there before the check-in time. And all with smiles, understanding, and appreciation of my loyalty as a customer..
I was there for a funeral of a long time friend. This could have been a nightmare, but the entire staff made it a pleasurable experience. Radical hospitality at its finest. [Less]