I recently stayed here for a business convention and was very pleased with my experience. The room was very clean and updated and the hotel has lots of amenities to offer - like a Starbucks in the
front lobby! I stayed in a room in the middle of the 3rd floor and I never heard anyone in the rooms around me. Other than the occasional noise from the airport, it was a very quiet, secure hotel with easy access to the interstate.
My bathroom did not have a hair dryer and my heater did not seem to work properly. I tried contacting the front desk but didn't get an answer. I knew they were busy when I checked in, so I just left a note for housekeeping the next morning. When I returned to my room at lunch time the next day, they had already addressed the issue with my heat and told me what to do, then the housekeeper came back to let me know that the hair dryer was on the way. She was very sweet and friendly, which was really appreciated. I also had an aromatherapy kit next to my bed which I have never had in any other hotel. The Crowne Plaza really goes above and beyond - I would highly recommend this hotel! [Less]