Hotel in great location with superior staff.
Two hotel rooms in my party... same review for second room: Hotel location near many of the NYC sites and attractions. Most memorable about my hotel experience was the hotel staff. Each and every
staff member goes the extra mile to be sure that guest needs are met. In particular, Josie, Ashley, Anesha, Evan, Rayli, and Michael were among the staff who particularly got to know me and my family members. They always greeted us with a big smile, offered their help in every way, were efficient and professional in all that they did, were instrumental in making our stay absolutely wonderful. I look forward to my visiting NYC again, and there is no doubt that I will stay at this hotel because of the staff. Each of these staff members are true assets to the Holiday Inn Express Manhattan Midtown West. It is obvious that your hiring criteria is high... keep it up... you are doing GREAT! [Less]