The staff was friendly, and actually very helpful on the first day. However, with holiday arriving, many families were arriving without any notice. The hotel is noticeably under staff and not
completely fully trained from my interactions. During dinner time, I had to swipe my debit card 3 times before I was asked to go and pay at the bar. I entered my pin code twice on two occasions. The staff member wasn't sure if I was charged or not for each swipe, but told me that because there was no paper coming out from the POS machine, I was most likely not charged. I plan to check with my back tomorrow. During checkout, there was 3 people in front of me and it took a total of 45 minutes before it was my turn. The staff was friendly and tried their best, however the person at the counter kept on checking with the person next to them before continuing each step.
The place itself is amazing, great environment and amazing views. I may book another stay. Just not this year. [Less]