I can't say enough about the friendly and accommodating staff at the hotel.
Phillip and Leon always stop to say hello and make sure everything is OK. They ask about my kids and work - not
because it's their job, but because they care.
Elian, Sabrina, Lily, Anne, Lara, and several others on the All Day Dining staff make sure I have a great breakfast, lunch, dinner, or room service experience. I've also watched every one of them go out of their way to help any guest during their dining experience. Even during days where the hotel is full of meeting attendees who flood the ADD restaurant, they are kind and polite to everyone.
The hotel lobby is always clean and the check in staff is very welcoming. Check in is quick and efficient.
The rooms are spotless - both the sleeping area and bathroom. They have the pillow menu, which I like the side sleeping pillow - simply ask for it and they will deliver it to the room.
Internet - both wired and wireless - is quick, especially for China. Also, the hotel has VPN so you CAN access Google, Gmail, Facebook, Instagram, etc.
If you are having a group meeting here, you will probably have Lynsi take care of you at some point - another one of their friendly, hard working staff members.
Only 2 small issues to note - one is that the hotel air conditioning is shut down in late Nov or Dec. This is quite normal for every hotel in China, so I can't really fault the hotel on this - it's more of an FYI to guests staying in the winter. If you like sleeping in a cold room, you may need to open a window during the 2-3 winter months. The other issue is the ADD and room service menus. The hotel has had to drop some of the menu items due to very low or no demand for certain items - which I can fully understand. However, the staff has to face disappointed customers who ask for item(s) from the menu that have been discontinued. An updated menu should be printed to replace the current one and avoid confusion with the guests. Again - these are not significant issues, and by no means does this impact the wonderful care I am given EVERY day of my stay.
For those of you who enjoy a nice beer from time to time, the hotel carries two beers from Mut Kreiger, a German style brewery right down the street. These beers are bottled fresh, with no preservatives. If you are looking for a great alternative to the regular brands usually found on the menu, then ask to try these!! A real treat for beer lovers visiting ZhangZhou!
The Executive Lounge is a hidden gem. They feature a happy hour every evening, with a selection of snacks, various drinks, and dessert items in a quiet, relaxing environment. If you have the opportunity, upgrade to a Club Floor room and enjoy!!
This will continue to be my "go to" hotel for my business stays in Zhangzhou. Cindy and the rest of the management team always amaze me at how they seek continuous improvement and keep their staff motivated. Many hotel managers ask for your comments, but then do nothing after you leave. This hotel continues to improve with every visit, while maintaining a highly engaged staff at every level, who do their job with care. I can't speak highly enough of the people working here. Their kind, caring attitude and attention to detail make each stay a pleasure - and make this hotel very special!
Highly recommended!!! [Less]